Groningen
Working in Groningen
Groningen is a beautiful student city in the Netherlands which lies 50km near the German border. Due to the large amount of students living in Groningen, the city offers a charming, diverse and interesting living experience. The historic buildings, combined with plenty of beautiful rivers and canals, provide an additional cosy flair to the city centre.
our office
Modern and creative office
Ancient computers and keyboards? Not at Global-Tickets! Join our young and energetic team, work with the newest Apple Mac products and enjoy the modern and nice interior of our new designed office.
We are looking for you
Are you passionate about customer service optimization, in addition to being a real sales talent?
In regards to communicating with our customers, you can find smart ways across all touchpoints and always keep an eye on company success in addition to customer benefit?
You have the motivation and the necessary experience to increase the customer lifetime value with a CRM system?
Then take your chance and become part of our ambitious and motivated team, because we are looking for you!
As Customer Relationship Manager (m/f/d) you are responsible for the optimized use of our CRM tool, so that we not only attract new customers, but also so our existing customers cannot resist new orders.
In addition to growth, you definitely also focus on our customers.
Your Job
- Responsibility for the customer satisfaction of our online shop (www.global-tickets.com)
- Focus on the expansion and optimization of sales processes (cross- and upselling,...)
- Development of a CRM roadmap together with the management
- Expansion and optimization of the use of our CRM tool Zendesk.
- Carrying out cross-departmental projects with regard to increasing our customer benefit (for example, creating FAQs for our website).
- Preparation of reports as a basis for structural improvement proposals.
- Engagement in the daily business of the customer support team with the aim of sustainably improving complaint management and the return rate.
- Close cooperation and coordination of communication with various departments
Your Profile
- +1 year of relevant professional experience in CRM, ideally in e-commerce
- High social competence, team and communication skills as well as a healthy portion of assertiveness
- You are not afraid to make decisions and to represent them across departments
- Independent, structured and analytical approach coupled with high affinity for optimization
- You convince with a flair in sales
- You feel comfortable in the dynamic interaction between the departments
- Experience with common CRM systems, at best with Zendesk
- Good written and spoken German, preferably at native language level
What we offer
- An ambitious team working in a dynamic and appreciative environment
- Flat structures and opportunities for personal development
- Varied, interesting tasks and plenty of opportunity to offer your own ideas
- Attractive remuneration, holiday bonus (1 month's salary) and 27 days of paid leave
- A passionate company that is quick to realise new projects and targets
- Complimentary coffee, tea and fruit
