Groningen
Working in Groningen
Groningen is a beautiful student city in the Netherlands which lies 50km near the German border. Due to the large amount of students living in Groningen, the city offers a charming, diverse and interesting living experience. The historic buildings, combined with plenty of beautiful rivers and canals, provide an additional cosy flair to the city centre.
our office
Modern and creative office
Ancient computers and keyboards? Not at Global-Tickets! Join our young and energetic team, work with the newest Apple Mac products and enjoy the modern and nice interior of our new designed office.
We are looking for you
For Global-Tickets we are looking for a Customer Service Agent (m/f/d) from 30h/week at the earliest possible time.
You are characterized by a friendly and communicative manner?
You are a performance-oriented team player with strong customer awareness and would like to actively support us in ensuring a high level of customer satisfaction?
Then take your chance and become part of our ambitious and motivated team, because we are looking for you!
As Customer Service Agent (m/f/d) at Global Tickets, you will not carry out a typical call center job.
Together with the team, you offer our customers the best possible experience by guaranteeing an excellent pre- & after-sales support.
Your Job
- All communication with our customers, such as advice on motorsport events and -trips
- Order processing by phone, targeted and with positive charisma
- Handling of customer inquiries regarding user accounts, order status and product questions
- Preparation and follow-up of open processes for ticket purchases of our customers
- Error and complaint management
- Reputation management
- Administrative tasks in the back-office area of motorsport events and -trips
- Process optimization in customer service together with the team
Your Profile
- Communication skills and joy in dealing with people
- Strong customer orientation and service awareness
- You set priorities correctly and keep an overview
- You work and act independently
- Team spirit and careful working methods
- Excellent written English skills (other languages are an advantage, but not required)
- Interest in personal development in our growing team
What we offer
- An interesting and challenging position with a lot of freedom for your own ideas and decisions
- An international team where you quickly feel at home
- Fast decision-making processes, flat hierarchies, and individual development opportunities
- A racing simulator in the office to get in the mood for the motorsport races
- Modern offices and a young and dynamic environment
- Attractive remuneration, holiday allowance (1 salary) and 27 holiday days
- Fresh fruit and good coffee whenever you want
- Paddle tennis as corporate sport (1x per week / voluntary)
