1.1. These General Terms and Conditions (hereinafter: Terms) of TD Entertainment CV, Winschoterdiep 50, 9723 AB Groningen, The Netherlands (hereinafter: "we", "us" or "Seller"), shall apply to all contracts the Customer makes with the Seller with respect to the items displayed in the Seller's online shop (www.global-tickets.com), except for those referring to the Travel Package: these refer to the General Booking Terms and Conditions for TD Entertainment. The inclusion of the customer's own terms and conditions is contradicted, unless otherwise agreed.p>
1.2. The object of the contractual relationship, between the customer and us as a seller, regulated in these conditions is the resale of tickets by us. p>
1.3. We do not act as the promoter of events for which admission tickets (hereinafter Tickets) are displayed in the online shop. Responsibility lies with the respective promoter of the particular event. Therefore contractual relations are also formed with the respective promoter of the event by purchasing of tickets via us. These contractual relations may fall under General Terms and Conditions of the promoter in addition (see information in clause 7.2 of these conditions).
2.1. The display of products in our online shop is for submitting binding offers by the customer only and does not constitute a binding offer itself.
2.2. The customer is entitled to place his offer by phone, in written, by fax, by email or by using the order form in our online shop. In case of placement by using the online order form the customer gives a binding offer in regard to the products resp. services displayed in the shopping cart after having entered his personal data and by clicking the button “Buy” in the last step of the ordering process. Before binding placement of an offer all entered data can permanently be corrected by the usual keyboard and mouse functions. After submission of a binding order the customer is obliged to enter the necessary data for a debit of his credit card in case of choosing the payment method „credit card“. If the execution of the payment is not successful, the customer will automatically be changed to the payment method „prepayment/transfer“ after 15 minutes. The customer therefore is obliged to pay the full amount to the account of TD Entertainment C.V. (IBAN: DE46 2004 0000 0388 4111 03, BIC COBADEFFXXX) within 3 days.
2.3. In the next step we will immediately confirm the receipt of the order and declare the acceptance of the offer in text form. Before we give such declaration we are entitled to decline the customer’s offer.
2.4. The data of the order will be saved and can be retrieved by the customer after placement of the order in the pass word protected customer account created with the first order.
2.5. Order processing and communication contact will be performed by email and automated order processing. The customer has to guarantee that the given email address for the order processing is correct so he can receive emails under this address sent by us.
3.1. Our ticket prices include the costs of purchase including the legal VAT. Because of the resale our prices can differ to the original issue price of the ticket. To avoid misunderstandings referring to this and to give our customers the possibility to use tickets without the disclosure of costs incurred, e.g. on works outings or businessrelated invitations, we seal the original issue price on the ticket with our TD Entertainment Seal.
3.2. Additionally we charge the customer a onetime processing fee. The amount of the processing fee depends on the delivery address of the customer and will be separately displayed before a binding order.
3.3. The particular total price is due immediately after conclusion of the particular contract and to be paid to us in advance. We provide the following payment methods if there is no other provision shown in the particular product display in the online shop:
3.4. In case of collection by the customer the customer gets the ordered tickets on the day of the event at the collection point or handover by our staff at the event venue after prior consultation with us by showing our electronically sent order confirmation and a valid ID or passport. If the parties agreed on this we will inform the customer in due time before the day of the event by email about all necessary collection details, e.g. handover meeting point, location of the collection point or communication data of the local contact person.
3.5. We reserve the right to carry out occasional security checks, in order to counteract credit card and account abuse. The customer can thus be requested by us by email to send us evidence of the address of the credit card holder by means of a credit card statement and a copy of the credit card by fax or email before we send the tickets or vouchers. If the customer does not meet this request within a deadline set by us, we reserve the right to cancel the order or reservation placed by the customer, and to charge any costs and fees incurred by this to the customer.
4.1. Especially for keen demanded events we cannot send the customer the ordered tickets after payment immediately fulfilment due to organizational reasons. In these cases we will give the customer a „Voucher“ after payment receipt which will be send to the customer within 3 days. The ordered tickets will be send to the customer via post in due time to the day of the particular event, or to his or her online account as a print@home-ticket which the customer can print out, or e.g. for very short-term orders or in exceptional cases hand over at the event venue.
4.2. The delivery of tickets will be regularly performed in the way shown in the online shop and to the delivery address given by the customer in the order, or where print@home-tickets are available, TD Entertainment will send the e-tickets to his or her online account which the customer can print out.
4.3. If a delivery to the customer is not possible the commissioned transport company will send the tickets back to us and the customer has to bear the costs of the new delivery. If the customer paid the tickets by credit card the additional costs of a new delivery will be charged on the credit card as well. In case of other payment methods (see clause 3.4) a new delivery of tickets will only takes place after receipt of the additional costs. Therefore the customer will get an invoice.
4.4. The risk of random loss and random deterioration of the bought tickets will pass to the customer with performed delivery (e.g. the placement in the letter box). If the client is an entrepreneur (see § 14 BGB) the risk of random loss and random deterioration in cases of shipping will pass by handover of the tickets to a suitable shipping person.
4.5. If we do not get delivered with the ordered tickets ourselves although we placed a congruent order at a suitable supplier we will be released from our obligation to perform and can withdraw from the contract without the arising of claims for damages of the customer. We are obliged to immediately inform the customer about the unavailability of the performance and will reimburse all performed considerations of the customer.
5.1. The processing of the event as agreed upon is in the solely responsibility of the particular promoter. This will also apply for the compliance of the visited event to the applicable legal protection for children and young persons. The customer has to read up on the related access restrictions (minimum of age, accompany of an adult), codes of behaviour (e.g. alcohol consumption) or similar.
5.2. In case of time or location related changes of the event the tickets regularly remain valid and cannot be returned. Any other applicable provisions of the promoter are ruled by his General Terms and Conditions. If there is a combination of a ticket with procured hotel stays the provisions under clause 5.8 apply.
5.3. In case of a default in performance in regard to the processing of the event (e.g. cancellation, abandonment, short term changes of the event venue construction, substitution of band members) the existence of claims of (partly) reimbursement to the customer is ruled by legal provisions and additionally all General Terms and Conditions of the promoter. This also applies for travel expenses of the customer, e.g. expenses for overnight stay or cancellation.
5.4. We generally endeavour to transfer received information about incidents exemplary named in clause 5.2. and 5.3. as soon as possible to our customer. Because of occasionally occurring shortterm cancellation the customer is required to get information about the actual performance of the event in the (local) daily press or in any other appropriate sources.
5.5. In case of the defaults in performance exemplary named in clause 5.2 and 5.3 in regard to the event we are not liable (also not for the reimbursement of the ticket price or other expenses in regard to the ticket purchase or the hotel booking or the travel to the event venue), unless the default of performance is caused by a breach of duty by us. This also applies in case of a cancellation of the event because of the insolvency of the promoter.
5.6. If the customer will engage us with the processing of reimbursement against the promoter after the cancellation of an event without replacement the customer has to send the tickets purchased at our company immediately back to us, at least two weeks after the cancellation of the event and regarding notice by us. The date of the sending of the ticket is relevant. If our sales price is higher as the price shown by the promoter on the ticket (except advanced booking and system fee) or equal we will reimburse the customer the price of the ticket shown by the promoter. Alternately the customer can ask for a ticket voucher in the amount of the price paid to us. If our sales price is lower than the price of the promoter we reimburse our sales price only.
5.7. After the expiry of the time limit of two weeks named in clause 5.6 the customer can only ask the promoter for a reimbursement because of a cancellation of an event without replacement in regard to the promoter’s General Terms and Conditions.
5.8.We have no obligation to inform or advise the customer regarding any existing entry, stay or departure conditions at the venue of the event
6.1. Because of organisational reasons we reserve the right to deliver the customer in particular case tickets of a higher category. Therefore will be no additional costs for the customer. This right only applies if the delivery of the new tickets is reasonable for the customer in consideration of our interests. In case of assigning seats near the stage, for example, the tickets may contain a notice by the organiser with regard to any security restrictions in place. As these seats – if at all – are in fact normally subject to only slight reduced visibility, assigning such tickets to the customer is deemed acceptable.
6.2. The customer is obliged to control the tickets within 2 weeks after receipt whether the tickets are in regard to the provisions in clause 6.1 consistent to his order. Especially time and venue of the event have to be controlled.
6.3. If the customer does not raise any opposition in said time to us (by phone or in written) the delivery of the tickets is deemed as accepted. We will inform the customer about the start of the time limit and the relevance of his behaviour with the delivery of the tickets.
7.1. Between us as a seller of tickets or intermediaries and the customer, the statutory provisions of the warranty for defects in accordance with the following provisions apply:
7.2. The customer knows that the tickets purchased at our house are resale. Therefore are no rights of warranty of the customer against us for the promoter’s invalidation of tickets purchased by us before the event and/or for the refusal of access because of a prohibition of resale in regard to the General Terms and Conditions of the promoter. Provided the customer submits to us written confirmation by the stadium or hall operator regarding the reason for having been refused entry, specifying the seat and ticket number, we will, however, consider whether, by way of exception, the purchase price can be refunded as a gesture of goodwill. The customer has, however, no legal right to claim a refund. Invoking verbal statements (e.g. by the security service deployed on site) is in no way sufficient as evidence.
7.3. We are unrestrictedly liable as the seller resp. procurer irrespective of the legal reason for our own fault and the fault of our vicarious agents in case of injury to life, body or health as for intent or gross negligence.
7.4. As far as we as the seller resp. procurer or our vicarious agents breach an essential contractual duty (so called cardinal obligation) caused by slight negligence our liability for material damages is limited to foreseeable, typically arising damage. Essential contractual duties are obligations which the contract imposes the seller resp. procurer according to its content for the achievement of the purpose of the contract, the fulfilment of which is essential for due execution of the agreement and compliance with which the contracting partner may regularly expect.
7.5. The liability is excluded if we as the seller resp. procurer breach another obligation as the cardinal duties named in clause 7.4. or legal assets named in 7.3. caused by slight negligence.
7.6. If our liability is excluded or limited in this clause 7 this also applies for the personal liability of our employees, representatives and vicarious agents.
8.1. According to § 312 g Paragraph 2 No. 9 BGB, consumers are made subject, in the case of contracts involving the delivery of tickets, in that there is no right of withdrawal if the contract provides for a specific date or period. The submission of an offer by the customer thus leads, in the case of acceptance of the seller, to a binding sales contract and obliges the customer to accept and pay for the ordered tickets.
9.1. The contract between the customer and us is governed by the laws of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
9.2. If the customer is an entrepreneur the exclusive also international place of jurisdiction for all disputes arising from this agreement is Groningen, The Netherlands. We are entitled to sue the customer at his general venue.
9.3. For questions, suggestions etc. the customer can contact our customer service via e-mail or via our telephone hotline (charges will apply). The working languages of our customer service are German and English. Therefore, inquiries in other languages cannot be processed.
1. TD Entertainment is not liable if the (execution of the) Agreement does not meet the expectations of the Traveller if this is caused by force majeure or by a Third Party.
2. TD Entertainment's liability for damage (direct and indirect) is, at all times, limited to three times the tour price. This limitation of liability does not apply if the damage is caused by intent or gross negligence on the part of TD Entertainment. Nor does this limitation of liability apply if there are personal injuries.
3. Any claim for compensation expires after a lapse of two years.
4. If a European Union treaty or regulation applies to the Agreement (or a service that is covered by it), TD Entertainment may rely on all exclusions or limitations of liability that arise from that treaty or that regulation. 5. The Traveller is liable for all damage caused by him or his Travel Companions to property of TD Entertainment or Third Parties, this liability extends to costs these Third Parties have had to incur as a result of actions or negligence by the Traveller.
6. TD Entertainment (or any Third Party TD Entertainment uses for the execution of the Agreement) is, at all times, allowed to deny the Traveller the right to the accommodation or right of access to the transport vehicle, remove (or have) the Traveller (removed) from it and recover the damage from the Traveller if: 1) the Traveller behaves in such a way that damage is caused by this (or is likely to be caused); 2) the Traveller does not comply with regulations of TD Entertainment (and/or of Third Parties engaged by TD Entertainment), when the Traveller has been made aware of these regulations in advance; 3) the Traveller hinders Third Parties in their enjoyment of their tour or causes hindrance or nuisance in another way.
7. In the event that the Traveller is denied access on the basis of the above, the Traveller will not be allowed to claim a refund of any amount.
8. The liability limitations in these conditions do not apply if the damage of the Traveller consists of personal injury or if this damage is caused by intentional or deliberate recklessness on the part of TD Entertainment or of its subordinate managers.
We are delighted that you are interested in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.
The Data Controller for the processing is the firm TD Entertainment C.V. and processes the data communicated by the data subject in accordance with the provisions of the European General Data Protection Regulation (GDPR). The contact details of the Data Controller are as follows:
Address: Winschoterdiep 50, 9723AB Groningen, Netherlands
Fax: +49 (0)40 / 301 87 605
You can visit our websites without giving any details about your person. Each time a website is called up, the web server only stores a so-called server log file automatically which, for example, contains the name of the requested file, your IP address, the date and time of the call, the amount of data transmitted and the requesting provider (access data) and documents the call.
This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offers. This serves to protect our legitimate interests, which are the predominant aspects of a balancing of interests, in the correct presentation of our offer in accordance with Art. 6, para. 1, sentence 1 f GDPR. All access data will be erased no later than seven days after the end of your visit to the site.
As part of processing on our behalf, a third-party provider provides us with the services for hosting and presentation of the website. This serves to protect our legitimate interests in the correct presentation of our offer, which are the predominant aspects of a balancing of interests. All data which is collected within the context of the use of this website or in the forms provided for this purpose in the online shop as described below is processed on its servers. Processing on other servers is only carried out within the framework described here. This service provider is located within a country of the European Union or the European Economic Area.
We collect personal data when you voluntarily provide it to us in connection with your order, when contacting us (e.g. via a contact form or email) or when opening a customer account. Required fields are marked as such, since in these cases we require the data for contract processing or for processing your contact or opening the customer account and you cannot complete the order and/or the opening of the account or cannot send the contact information without providing this data. Which data is collected can be seen from the respective input forms. We use the data provided by you in accordance with Art. 6, para. 1, sentence 1 b GDPR for execution of the contract and processing your enquiries. After the complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after the expiry of the storage periods required under tax and commercial law, unless you have expressly consented to the further use of your data or we reserve the right to use the data for other purposes which go beyond this, which are permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be carried out either via a message to the contact option described below or via a function intended for this purpose in the customer account.
In order to fulfil the contract in accordance with Art. 6, para. 1, sentence 1 b GDPR, we forward your data to the shipping company commissioned with the delivery, provided that this is necessary for the delivery of goods that have been ordered. Depending on which payment service provider you select in the order process, we forward the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. In some cases the selected payment service providers also collect this data themselves if you create an account with them. In this case you must log into the ordering process with your access data of the payment service provider. The data protection declaration of the respective payment service provider applies in this respect.
We use so-called cookies on various pages to make your visit to our website attractive and enable the use of certain functions or to display suitable products or for market research purposes. This serves to protect our legitimate interests, which are the predominant aspects of a balancing of interests, in the optimised presentation of our offer in accordance with Art. 6, para. 1, sentence 1 f GDPR. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after your browser is closed (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies). You can see the duration of the storage in the overview in the cookie settings of your web browser. You can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance or exclude the acceptance of cookies for specific cases or generally. Each browser is different in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You will find these for the respective browsers under the following links:Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
If cookies are not accepted, the functionality of our website may be limited.
This website uses Google (Universal) Analytics, a web analysis service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). The purpose of this website analysis, in accordance with Art. 6 (1) section 1 f) GDPR, is to safeguard our legitimate interests in presenting our range of products and services in the best possible way which are seen as overriding when weighed against other interests. Google (Universal) Analytics uses methods which enable an analysis of your use of the website, such as cookies. Due to the activation of the IP anonymisation function on this website, the IP address is abbreviated before transmission within the Member States of the European Union. Only in exceptional cases will the full IP address be sent to a Google server and abbreviated there. The anonymous IP address transmitted by your browser in connection with Google Analytics will not be merged with other Google data as a general principle. The data collected in this context will be erased once our use of Google Analytics has served its purpose.
You may prevent Google from tracking and processing the data generated by the cookies relating to your use of the website (including your IP address) by clicking on the following link and downloading and installing the browser plug-in provided: http://tools.google.com/dlpage/gaoptout?hl=de
As an alternative to the browser plug-in, you can click this link to prevent Google Analytics from collecting data from this website in the future. An opt-out cookie will then be stored on your device. If you delete your cookies, you will have to click the link again.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
The provider makes use of the services of Advertising Alliance GmbH from Hamburg. For the purposes of advertising and for the needs-based design of internet sites, user profiles are created using pseudonyms. The profiles only contain such information that applies to a sufficiently large group of people. They will not be merged with other information that enables the user to be identified. This is ensured by the provider as well as by the Advertising Alliance by gathering, processing and using the data technically and organisationally separately.
More information as well as the opportunity to object to the collection of data through the so-called opt-out option can be found here https://www.aa.de/datenschutz.html
Alternatively, the user can activate the “Do Not Track” option in the privacy settings of their browser. As a result, the browser automatically informs the system that the user does not wish to create user profiles. Advertising Alliance recognises and takes this notification into account.
We use Google AdWords to advertise this website in Google search results and on third-party websites. When you visit our website, Google will set the remarketing cookie which automatically enables interest-based advertising through the use of a pseudonymous cookie ID and on the basis of the pages you have visited. The purpose of this process, in accordance with Art. 6 (1) section 1 f) GDPR, is to safeguard our legitimate interests in marketing our website in the best possible way which are seen as overriding when weighed against other interests. The data collected in this context will be erased once our use of Google AdWords remarketing has served its purpose.
No further processing of data will take place unless you have granted Google permission to link your Google web and app browser history to your Google account and to use information from your Google account to personalise adverts which you see on the web. In this case, if you are logged into Google while browsing our website, Google will use your data in conjunction with Google Analytics data in order to produce and define audience lists for cross-device remarketing purposes. Your personal data will therefore be temporarily linked to Google Analytics data by Google in order to compile target groups.
Google AdWords remarketing is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).
Our website also uses the Conversion Tracking of the Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA (Microsoft). Microsoft Bing Ads places a cookie on your computer (conversion cookie) if you have accessed our website via a Microsoft Bing advertisement. Microsoft Bing and we can see in this way that someone has clicked on an advertisement, has been redirected to our website and reached a previously defined target page (conversion page). We only see the total number of users who clicked on a Bing advertisement and were then redirected to the conversion page. No personal information about the identity of the user is disclosed. If you do not wish to participate in the tracking process, you can also reject the setting of a cookie which is required for this – for example using a browser setting that generally deactivates the automatic setting of cookies. In addition, Microsoft may be able to track your usage behaviour across multiple electronic devices through so-called cross-device tracking and is therefore able to display personalised advertising to you on or in Microsoft Web pages and apps. You can disable this behaviour at http://choice.microsoft.com/de-de/opt-out.
For more information on data protection and the cookies used at Microsoft Bing, please visit the Microsoft website at http://privacy.microsoft.com/DE-DE/fullnotice.mspx.
This website uses Yandex.Metrica web analytics provided by YANDEX LLC, 16, Leo Tolstoy St., Moscow, 119021, Russia (hereinafter referred to as the “Yandex”).
Yandex.Metrica uses “cookies,” small text files placed on users’ computers to analyze user activity.
You can opt out of using cookie files by choosing the corresponding settings in your browser. You can also use the tool https://yandex.com/support/metrika/general/opt-out.html. However, it can affect some website functions. By using this website, you agree that Yandex can process your data in the above manner and for the above purposes.
As a data subject, you have the following rights:
If you have any questions regarding the collection, processing or use of your personal data or the information, correction, blocking or erasure of data or the cancellation of consent that you have issued or wish to object to a specific form of data use, please contact us directly via the contact data in our Legal Notice.
Insofar as we process personal data as described above in order to protect our legitimate interests, which predominate within the scope of a balance of interests, you can object to such processing with effect for the future. If the data is processed for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you are only entitled to a right of objection if there are reasons arising from your particular situation.
After exercising your right of objection, we will not process your personal data any further for these purposes, unless we can show compelling reasons worthy of protection for the processing which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.
This does not apply if the processing is carried out for direct marketing purposes. Then we will not process your personal data further for this purpose.
TD Entertainment C.V.
9723 AB Groningen
Sales tax identification number: NL 850986680B01
Commercial register number: 53713273
Groningen Commercial Register
Managing Director: Sascha Zielinski
Fax: +49 (0)40/30187605
Tel.: +49 (0)1805/330025 (14 cents per minute from a German landline, maximum 42 cents per minute or part thereof from a German mobile network, prices in other countries may vary depending on local rates).
TD Entertainment C.V.
What is the 100% ticket guarantee? We offer you security, short order channels, professionalism and transparency. Whether tickets, VIP hospitality or travel packages, buy and book from us safely, quickly and conveniently!