The one-off service charge for your order is calculated on the final page of the payment process and shown before you place your order.

1. Scope of these General Terms and Conditions, Subject Matter of the Contract, General Terms and Conditions of Promoters and Supplier

1.1. These General Terms and Conditions (hereinafter: Terms) of TD Entertainment CV, Winschoterdiep 50, 9723 AB Groningen, The Netherlands (hereinafter: "we", "us" or "Seller"), shall apply to all contracts the Customer makes with the Seller with respect to the items displayed in the Seller's online shop (www.global-tickets.com), except for those referring to the Travel Package: these refer to the General Booking Terms and Conditions for TD Entertainment. The inclusion of the customer's own terms and conditions is contradicted, unless otherwise agreed.

1.2. The object of the contractual relationship, between the customer and us as a seller, regulated in these conditions is the resale of tickets by us.

1.3. We do not act as the promoter of events for which admission tickets (hereinafter Tickets) are displayed in the online shop. Responsibility lies with the respective promoter of the particular event. Therefore contractual relations are also formed with the respective promoter of the event by purchasing of tickets via us. These contractual relations may fall under General Terms and Conditions of the promoter in addition (see information in clause 7.2 of these conditions).

2. Conclusion of Contract, Order Processing

2.1. The display of products in our online shop is for submitting binding offers by the customer only and does not constitute a binding offer itself.

2.2. The customer is entitled to place his offer by phone, in written, by fax, by email or by using the order form in our online shop. In case of placement by using the online order form the customer gives a binding offer in regard to the products resp. services displayed in the shopping cart after having entered his personal data and by clicking the button “Buy” in the last step of the ordering process. Before binding placement of an offer all entered data can permanently be corrected by the usual keyboard and mouse functions. After submission of a binding order the customer is obliged to enter the necessary data for a debit of his credit card in case of choosing the payment method „credit card“. If the execution of the payment is not successful, the customer will automatically be changed to the payment method „prepayment/transfer“ after 15 minutes. The customer therefore is obliged to pay the full amount to the account of TD Entertainment C.V. (IBAN: DE46 2004 0000 0388 4111 03, BIC COBADEFFXXX) within 3 days.

2.3. In the next step we will immediately confirm the receipt of the order and declare the acceptance of the offer in text form. Before we give such declaration we are entitled to decline the customer’s offer.

2.4. The data of the order will be saved and can be retrieved by the customer after placement of the order in the pass word protected customer account created with the first order.

2.5. Order processing and communication contact will be performed by email and automated order processing. The customer has to guarantee that the given email address for the order processing is correct so he can receive emails under this address sent by us.

3. Prices and Payment Conditions, TD Entertainment Seal

3.1. Our ticket prices include the costs of purchase including the legal VAT. Because of the resale our prices can differ to the original issue price of the ticket. To avoid misunderstandings referring to this and to give our customers the possibility to use tickets without the disclosure of costs incurred, e.g. on works outings or businessrelated invitations, we seal the original issue price on the ticket with our TD Entertainment Seal.

3.2. Additionally we charge the customer a onetime processing fee. The amount of the processing fee depends on the delivery address of the customer and will be separately displayed before a binding order.

3.3. The particular total price is due immediately after conclusion of the particular contract and to be paid to us in advance. We provide the following payment methods if there is no other provision shown in the particular product display in the online shop:

Prepayment by
Direct (Transfer)
Credit card

3.4. In case of collection by the customer the customer gets the ordered tickets on the day of the event at the collection point or handover by our staff at the event venue after prior consultation with us by showing our electronically sent order confirmation and a valid ID or passport. If the parties agreed on this we will inform the customer in due time before the day of the event by email about all necessary collection details, e.g. handover meeting point, location of the collection point or communication data of the local contact person.

3.5. We reserve the right to carry out occasional security checks, in order to counteract credit card and account abuse. The customer can thus be requested by us by email to send us evidence of the address of the credit card holder by means of a credit card statement and a copy of the credit card by fax or email before we send the tickets or vouchers. If the customer does not meet this request within a deadline set by us, we reserve the right to cancel the order or reservation placed by the customer, and to charge any costs and fees incurred by this to the customer.

4. Provisions of Delivery and Shipping, Reservation of SelfDelivery

4.1. Especially for keen demanded events we cannot send the customer the ordered tickets after payment immediately fulfilment due to organizational reasons. In these cases we will give the customer a „Voucher“ after payment receipt which will be send to the customer within 3 days. The ordered tickets will be send to the customer via post in due time to the day of the particular event, or to his or her online account as a print@home-ticket which the customer can print out, or e.g. for very short-term orders or in exceptional cases hand over at the event venue.

4.2. The delivery of tickets will be regularly performed in the way shown in the online shop and to the delivery address given by the customer in the order, or where print@home-tickets are available, TD Entertainment will send the e-tickets to his or her online account which the customer can print out.

4.3. If a delivery to the customer is not possible the commissioned transport company will send the tickets back to us and the customer has to bear the costs of the new delivery. If the customer paid the tickets by credit card the additional costs of a new delivery will be charged on the credit card as well. In case of other payment methods (see clause 3.4) a new delivery of tickets will only takes place after receipt of the additional costs. Therefore the customer will get an invoice.

4.4. The risk of random loss and random deterioration of the bought tickets will pass to the customer with performed delivery (e.g. the placement in the letter box). If the client is an entrepreneur (see § 14 BGB) the risk of random loss and random deterioration in cases of shipping will pass by handover of the tickets to a suitable shipping person.

4.5. If we do not get delivered with the ordered tickets ourselves although we placed a congruent order at a suitable supplier we will be released from our obligation to perform and can withdraw from the contract without the arising of claims for damages of the customer. We are obliged to immediately inform the customer about the unavailability of the performance and will reimburse all performed considerations of the customer.

5. Claims of Reimbursement for the Customer or Cancellation of an Event

5.1. The processing of the event as agreed upon is in the solely responsibility of the particular promoter. This will also apply for the compliance of the visited event to the applicable legal protection for children and young persons. The customer has to read up on the related access restrictions (minimum of age, accompany of an adult), codes of behaviour (e.g. alcohol consumption) or similar.

5.2. In case of time or location related changes of the event the tickets regularly remain valid and cannot be returned. Any other applicable provisions of the promoter are ruled by his General Terms and Conditions. If there is a combination of a ticket with procured hotel stays the provisions under clause 5.8 apply.

5.3. In case of a default in performance in regard to the processing of the event (e.g. cancellation, abandonment, short term changes of the event venue construction, substitution of band members) the existence of claims of (partly) reimbursement to the customer is ruled by legal provisions and additionally all General Terms and Conditions of the promoter. This also applies for travel expenses of the customer, e.g. expenses for overnight stay or cancellation.

5.4. We generally endeavour to transfer received information about incidents exemplary named in clause 5.2. and 5.3. as soon as possible to our customer. Because of occasionally occurring shortterm cancellation the customer is required to get information about the actual performance of the event in the (local) daily press or in any other appropriate sources.

5.5. In case of the defaults in performance exemplary named in clause 5.2 and 5.3 in regard to the event we are not liable (also not for the reimbursement of the ticket price or other expenses in regard to the ticket purchase or the hotel booking or the travel to the event venue), unless the default of performance is caused by a breach of duty by us. This also applies in case of a cancellation of the event because of the insolvency of the promoter.

5.6. If the customer will engage us with the processing of reimbursement against the promoter after the cancellation of an event without replacement the customer has to send the tickets purchased at our company immediately back to us, at least two weeks after the cancellation of the event and regarding notice by us. The date of the sending of the ticket is relevant. If our sales price is higher as the price shown by the promoter on the ticket (except advanced booking and system fee) or equal we will reimburse the customer the price of the ticket shown by the promoter. Alternatively, the customer can also request that a ticket voucher is issued. If our sales price is lower than the price of the promoter we reimburse our sales price only.

5.7. After the expiry of the time limit of two weeks named in clause 5.6 the customer can only ask the promoter for a reimbursement because of a cancellation of an event without replacement in regard to the promoter’s General Terms and Conditions.

5.8.We have no obligation to inform or advise the customer regarding any existing entry, stay or departure conditions at the venue of the event

6. Reservation for Allocation of Higher Ticket Category, Control of Tickets by the Customer

6.1. Because of organisational reasons we reserve the right to deliver the customer in particular case tickets of a higher category. Therefore will be no additional costs for the customer. This right only applies if the delivery of the new tickets is reasonable for the customer in consideration of our interests. In case of assigning seats near the stage, for example, the tickets may contain a notice by the organiser with regard to any security restrictions in place. As these seats – if at all – are in fact normally subject to only slight reduced visibility, assigning such tickets to the customer is deemed acceptable.

6.2. The customer is obliged to control the tickets within 2 weeks after receipt whether the tickets are in regard to the provisions in clause 6.1 consistent to his order. Especially time and venue of the event have to be controlled.

6.3. If the customer does not raise any opposition in said time to us (by phone or in written) the delivery of the tickets is deemed as accepted. We will inform the customer about the start of the time limit and the relevance of his behaviour with the delivery of the tickets.

7. Warranty, Liability

7.1. Between us as a seller of tickets or intermediaries and the customer, the statutory provisions of the warranty for defects in accordance with the following provisions apply:

7.2. The customer knows that the tickets purchased at our house are resale. Therefore are no rights of warranty of the customer against us for the promoter’s invalidation of tickets purchased by us before the event and/or for the refusal of access because of a prohibition of resale in regard to the General Terms and Conditions of the promoter. Provided the customer submits to us written confirmation by the stadium or hall operator regarding the reason for having been refused entry, specifying the seat and ticket number, we will, however, consider whether, by way of exception, the purchase price can be refunded as a gesture of goodwill. The customer has, however, no legal right to claim a refund. Invoking verbal statements (e.g. by the security service deployed on site) is in no way sufficient as evidence.

7.3. We are unrestrictedly liable as the seller resp. procurer irrespective of the legal reason for our own fault and the fault of our vicarious agents in case of injury to life, body or health as for intent or gross negligence.

7.4. As far as we as the seller resp. procurer or our vicarious agents breach an essential contractual duty (so called cardinal obligation) caused by slight negligence our liability for material damages is limited to foreseeable, typically arising damage. Essential contractual duties are obligations which the contract imposes the seller resp. procurer according to its content for the achievement of the purpose of the contract, the fulfilment of which is essential for due execution of the agreement and compliance with which the contracting partner may regularly expect.

7.5. The liability is excluded if we as the seller resp. procurer breach another obligation as the cardinal duties named in clause 7.4. or legal assets named in 7.3. caused by slight negligence.

7.6. If our liability is excluded or limited in this clause 7 this also applies for the personal liability of our employees, representatives and vicarious agents.

9. Applicable Law, Place of Jurisdiction, Customer Service

9.1. The contract between the customer and us is governed by the laws of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

9.2. If the customer is an entrepreneur the exclusive also international place of jurisdiction for all disputes arising from this agreement is Groningen, The Netherlands. We are entitled to sue the customer at his general venue.

9.3. For questions, suggestions etc. the customer can contact our customer service via e-mail or via our telephone hotline (charges will apply). The working languages of our customer service are German and English. Therefore, inquiries in other languages cannot be processed.

Special conditions for Flextickets

If the customer chooses the "Flexticket" option, in addition to the above General Terms and Conditions, the following conditions apply:

1. Seat allocation

1.1. When the Flexticket is booked, within our capacities we grant the customer a ticket in one of the best rows of our allocated seats in the selected price category, whereby the classification by the respective organiser is decisive.

2. Discount

2.1. The customer receives a one-off discount of €25 (Euros) on a future order within 12 months of concluding the contract. The minimum order value to use the discount is €100 (Euros).

3. Free right of cancellation (right to withdraw)

3.1. When a Flexticket is purchased, the customer is entitled to freely cancel his/her order without giving reasons up to 56 days (eight weeks) before the start of the event the ticket was purchased for. The cancellation has to be at least in text form.

3.2. If a cancellation is carried out within 48 hours of receipt of our order confirmation, the customer is entitled to demand a full refund of any payments already made by him for the order. If the customer has not yet made any payments, his obligation to pay expires upon cancellation, as does his entitlement to have a ticket sent to him.

3.3. If a cancellation is carried out later than 48 hours after receipt of our order confirmation but up to 56 days (eight weeks) before the start of the event the ticket was purchased for, the customer receives a voucher in the amount of the ticket price without the service fee. Payout of the purchase price is excluded. If, by way of exception, the customer has already received the ticket before cancellation, the issuing of a voucher is dependent on the customer returning the ticket to the address specified by us in the cancellation confirmation within 48 hours of receipt of our cancellation confirmation. The date of dispatch is decisive for compliance with the deadline. The return delivery must be carried out by DHL or UPS with tracking, unless we state otherwise. The customer is obliged to give us the consignment number for the purpose of tracking the consignment. The costs of the return are to be borne by the customer. However, if we stipulate a delivery method for the return other than that specified above, any additional costs incurred as a result are borne by us. The same applies if sending the ticket to the address specified by us results in additional costs compared to return to our address.

4. Right of cancellation (right to withdraw) in case of a reason for cancellation

After expiry of the period specified in no. 3.1, cancellation is possible subject to the conditions set out below if one of the reasons for cancellation listed in no. 4.2 applies.

4.1. A cancellation in accordance with this no. 2 requires that we are given the name of the participant for whom the ticket was purchased at the latest within three days of receipt of the order confirmation for the respective ticket. For this purpose, the customer has to send us the correctly and fully completed form provided. The customer is informed of this again separately when placing the order.

4.2. The customer is entitled to cancel the order for one of the reasons stated below. If the reasons for cancellation refer to the participant, this means the persons named in accordance with no. 2.1. If the reasons for cancellation refer to close relatives, this term includes parents, children, siblings, grandparents, grandchildren and spouses of the respective participant, whereby step, foster and adoptive relationships have the same status as the aforementioned relationships. A reason for cancellation exists in the following cases:

a) In case of an unexpected serious illness or accident-related serious injury to the participant or a close family member of the participant. An illness is unexpected if

- it first occurs or is first ascertained after conclusion of the contract, or

- the condition deteriorates considerably after conclusion of the contract.

An illness or injury is serious within the meaning of this regulation if the resulting health impairment for the ill or injured person is so severe that participation in the event is not possible or not reasonable for the participant. In case of illness of a close relative, unreasonableness may especially be assumed if the illness or injury necessitates a hospital stay, is classified by a doctor as life-threatening and/or, due to the severity of the injury or illness, the close relative is demonstrably dependent on the care of the participant during the period of the event.

b) In case of complications in connection with a pregnancy of a participant that do not allow her to participate in the event.

c) In case of the death of the participant or a close family member of the participant in the period of four weeks before the event.

d) In case of a Covid 19 infection of the participant at the time of the event or an official quarantine order imposed on the participant in connection with the Covid 19 pandemic for the time of the event.

4.3. An unexpected serious illness, an accidental injury as well as complications during pregnancy need to be proven by a medical certificate issued before the cancellation. In case of death, a copy of the death certificate is to be submitted. If the reason for cancellation is illness, injury or death of a close relative, proof of the family relationship is to be provided to us on request. In case of a Covid 19 infection, the result of a PCR test or a medical certificate is to be submitted to us. In case of a quarantine order, this is to be proven to us.

4.4. Cancellation in accordance with this no. 2 is permitted up to 24 hours before the start of the event. However, the customer is obliged to inform us immediately after becoming aware of the reason for cancellation so as to exercise his right to cancel.

4.5. As an exception to no. 4.2, in case of the death of a participant, a cancellation is still permitted up to 30 days after the start of the event.

4.6. The cancellation has to be at least in text form. The cancellation requirements will be checked by us on the basis of the documents submitted. If, according to these, a right of cancellation exists, the customer will immediately receive a confirmation of cancellation sent to the e-mail address provided by them.

4.7. If the cancellation requirements in accordance with this no. 2 are met, the customer is issued a voucher in the amount of the ticket price without the service fee. Payout of the purchase price is excluded. If the customer has already received the ticket, the issuing of a voucher is dependent on the customer returning the ticket to the address specified by us in the cancellation confirmation within 48 hours of receipt of our cancellation confirmation. The date of dispatch is decisive for compliance with the deadline. The return delivery must be carried out by DHL or UPS with tracking, unless we state otherwise. The customer is obliged to give us the consignment number for the purpose of tracking the consignment. The costs of the return are to be borne by the customer. However, if we stipulate a delivery method for the return other than that specified above, any additional costs incurred as a result are borne by us. The same applies if sending the ticket to the address specified by us results in additional costs compared to return to our address. Further services and benefits in the context of the Flexticket.

TD Entertainment Package Tours General Booking and Travel Conditions

1. Definitions

1. In these General Conditions, the following terms have the following meanings::
a. Third parties: any other (legal) person, not being TD Entertainment, the Traveller or his/her Travel Companions.
b. Traveller: TD Entertainment’s co-contracting party.
c. TD Entertainment: de commanditaire vennootschap TD Entertainment C.V., gevestigd te Groningen en ingeschreven in het handelsregister onder nummer 53713273 or the limited partnership Euro-Travel-Team C.V., with registered offices in Groningen, listed in the public trade register under number 77527828.
d. Agreement: the Agreement, being all the arrangements between TD Entertainment and the Traveller for providing a (package) tour or other related service (not being the sale of tickets). The TD Entertainment general conditions apply to the sale of (individual) tickets. These are available here.
e. Travel Companion(s): the natural persons who, together with the Traveller, go on the tour under the Agreement, on behalf of whom the Traveller made the booking.

2. Applicability of General Conditions

1. These general conditions apply to all offers and quotations of, agreements with, deliveries and services of TD Entertainment to the Traveller in respect of package tours.
2. A package tour as referred to in the previous paragraph exists if a booking at TD Entertainment consists of at least two different services for one tour. Tour services include transport (bus, train or flight), accommodation (apartment or hotel room) or other tourist services such as visiting a sports event.
3. Deviations from these general conditions are only valid if and in so far these have been explicitly confirmed in writing by a representative of TD Entertainment. Any validity of a Traveller's own (general) conditions is explicitly excluded.
4. The Traveller guarantees that its Travel Companions take note of these general conditions and that they will comply with these general conditions. Any damage as a result of non-compliance with these general conditions by the Travel Companions will be entirely at the Traveller's expense.

3. Contracting Party

1. The Agreement shall be executed by one of the parties referred to in article 1 paragraph 1 (c). Upon entering into the Agreement, the product information shall state which party will execute the Agreement (and is therefore the contractual other party of the Traveller).

4. Offers and information

1. Offers by TD Entertainment are always without obligation and are made subject to interim changes.
2. No rights may be derived from the information on websites, in leaflets, flyers, newspapers or any other media that promote the goods and services. The information in such media is for general guidance only. This information may only be regarded as correct if confirmed in writing, with the exception of any apparent errors or omissions.
3. Prices and rates are shown subject to apparent errors or omissions. br /> 4. The Traveller is independently responsible for obtaining information from the relevant authorities with regard to any (additional) requirements and obligations concerning travel documents and visa obligations. TD Entertainment can never be held liable for any damage resulting from the above. Children and babies are obliged to have their own travel documents, entries in parents’ travel documents are not sufficient. If relevant, TD Entertainment will provide general information about any current visa requirements in the country of destination. Where appropriate, TD Entertainment will also provide information about the estimated time period necessary for obtaining a visa.
5. If a Traveller travels with a child below the age of 15, and if that child has a different surname to the Traveller, the Traveller must have a (signed) statement, in the English language, showing that the other parent gave permission to go on this particular tour. This statement must also include a copy of a valid identity document of the parent who is not travelling.
6. The Traveller is independently responsible for obtaining information from the relevant authorities with regard to any health advice (such as inoculations and other measures to prevent diseases) that applies to his/her destination(s). TD Entertainment recommends to always obtain advice from your family doctor, municipal health service (GGD), Ministry of Public Health or the Dutch National Coordination Centre for Infectious Diseases (Landelijke Coördinatiecentrum Reizigersadvisering). TD Entertainment is not liable for any damage that is the result of - wrongfully - not taking any (preventative) measures. In so far as this is relevant, TD Entertainment will always provide information regarding healthcare formalities in the country of destination.

5.Accommodations

1. TD Entertainment’s descriptions of accommodations in the tour offer are drawn up as truthfully and objectively as possible. A complex of accommodations often consists of very different types of accommodation, for example, these may vary in layout, size, furnishings and views. The information given on the website (including: images and text) only give an impression of the layout, size and/or view of the accommodation. The accommodation may vary from the images or text in the tour offer.
2. There is no international standard based upon which a uniform star-rating system (or other type of grading) can be applied to an accommodation. TD Entertainment generally uses the category of accommodation as this is commonly used in the relevant country. Often the authorities in these countries use subjective criteria based on local norms and values. The categorisation of accommodations is only intended for general guidance from which the Traveller may not derive any rights.

6. Implementation and formation of the Agreement

1. The information on the TD Entertainment website should be considered as an invitation to make an offer based on the presented information. An Agreement between the Traveller and TD Entertainment is only formed if and as soon as TD Entertainment confirms the offer to the Traveller in writing (also: by e-mail, whether or not automated). The Agreement is only formed if the Traveller accepts TD Entertainment's general conditions unconditionally and without reserve.
2. Each offer of TD Entertainment is non-binding and can be revoked after the conclusion of the contract if necessary. If and to the extent that TD Entertainment wishes to exercise its right of revocation, the company must inform the traveller immediately by e-mail, in writing (or by e-mail), i.e. at the latest within 72 hours of the confirmation of the contract by TD Entertainment.
3. In the event of TD Entertainment withdrawing an offer as referred to in the previous paragraph, repayment will be made within 30 days after the withdrawal was confirmed to the Traveller in writing.
4. With regard to an adequate execution of the Agreement, the Traveller guarantees that he disclosed all relevant details about himself and his Travel Companions to TD Entertainment. The Traveller cannot rely on any information that he did not disclose to TD Entertainment before entering into the Agreement.
5. Relevant details are, in any case, understood to mean the details with regard to the physical and mental state of the Traveller or Travel Companions (Third Parties) that are relevant for the execution of the Agreement.
6. Relevant details also include all information that is necessary to acquire services from third parties (including, but not limited to flight tickets). Any damage as a result of incorrectly provided details is fully at the expense of the Traveller.
7. If and in so far as the Traveller fails to disclose the aforementioned details or information to TD Entertainment, TD Entertainment will be entitled to exclude the Traveller and his Travel Companions from taking part in the tour, and furthermore, the Traveller will be liable for any damage that may arise from not complying with the disclosure obligation.
8. Based on Section 6:230p of the Dutch Civil Code, the Traveller is not entitled to cancellation or termination of the Agreement.
9. At the time of his booking, the Traveller may indicate any special preferences or wishes (for example, two separate beds in a double room or medical requirements or needs such as wheelchair access to rooms). TD Entertainment will make every effort to take the Traveller's preferences and wishes into consideration. However, TD Entertainment cannot give any guarantees with regard to any preferences and/or wishes indicated by the Traveller.
10. (Medical) preferences, requirements and/or wishes will only be guaranteed if this has been explicitly agreed.
11. Aforementioned guarantee (in the case of a round trip) only relates to the base hotel and never to transport components, meals en route or hotels en route.
12. TD Entertainment is not obliged to take any request (or any requirement or wish) into consideration.
13. TD Entertainment is entitled to charge administration fees of € 27.00 for each application or each preference request.
14. At his/her destination, the Traveller may have to pay an additional surcharge to a services provider if extra costs are involved in the request or (medical) requirement (such as in the case of a special diet).
15. Pets are not allowed on the tour.

7. Amendments to the Agreement by TD Entertainment

1. TD Entertainment is entitled to amend the Agreement if this concerns minor amendments that, in the opinion of TD Entertainment, do not have any material impact on the execution of the Agreement. If it is reasonably possible, TD Entertainment will inform the Traveller of such amendments.
2. If TD Entertainment feels compelled to amend the Agreement, and if this does not concern a minor amendment, the following applies. In such a case, TD Entertainment will inform the Traveller immediately of the intended amendment. Subsequently, the Traveller must inform TD Entertainment immediately (at the latest within 48 hours if the tour is to start within 7 days) whether he wants to use the amended offer. If the Traveller does not want to use the amended offer, the Traveller may cancel the Agreement at no cost. In the case of a cancellation the provisions of article 5 apply. The above is only valid if and in so far as the amendment would cause a disadvantage to the Traveller. If the amendment constitutes an upgrade or improvement of the tour conditions, the Traveller will not have a right to cancellation (or any other form of termination) of the Agreement.
3. If the Traveller has not made it known whether he wants to use the amended offer within the time period stated in the previous paragraph, the offer will be considered to have been accepted and the Traveller can no longer rely upon cancellation (or any other form of termination) of the Agreement.
4. In the event of an amendment of fuel costs, fees set by or on behalf of the government, taxes and premiums, and fees that are levied by third parties not directly involved in the execution of this Agreement, TD Entertainment is entitled to implement a proportionate adjustment (increase or decrease) of their prices and rates with immediate effect.
5. TD Entertainment must inform the Traveller of and implement an increase of prices or rates at the latest 20 days before departure.
6. If, based on paragraph 4 of this article, TD Entertainment decides to implement an increase of more than 8%, the Traveller has the right to cancel the Agreement at no cost.
7. In many cases TD Entertainment relies on Third Parties for the execution of the Agreement. That is why, for example, flight times may change. The Traveller must ascertain the exact flight times shortly, 24 hours, before the tour as these can change due to circumstances. TD Entertainment is allowed to change travel and flight times, TD Entertainment is not liable for any damage resulting from this.

8. Help and support

1. TD Entertainment provides help and support to the Traveller in case the Traveller experiences difficulties during the tour. This help and support consists of adequate information about medical services, local authorities, consular support and help with communication and finding alternative tour arrangements.
2. If the difficulties are the result of intent or negligence on the part of the Traveller, the actual costs of providing help and support (including the costs of TD Entertainment) will be at the expense of the Traveller. The payment will never be more than the actual costs of providing help and support.
3. If the difficulties are not the result of intent or negligence on the part of either the Traveller or TD Entertainment, then each party will bear its own costs.

9. Amendments to the Agreement by the Traveller

1. At the latest 42 days before the start date of the tour, the Traveller can request TD Entertainment to amend the tour.
2. TD Entertainment will do their utmost to comply with the Traveller's request, but is not obliged to do so. In respect of amendments, TD Entertainment is dependent upon the availability (and capacity) and conditions of other services providers.
3. Any costs arising from the amendment of the tour are at the expense of the Traveller.
4. In the event of an amendment, the Traveller must, in any case, pay TD Entertainment € 27.00 in administration fees.
5. Amendment requests by the Traveller may only be sent via the email address: support@global-tickets.com

10. Substitution

1. The Traveller may request TD Entertainment to replace one or more participants to the tour by (a) third party (parties) at the latest 7 days before the start date of the tour.
2. Substitution as referred to in the previous paragraph is only possible: 1) if the new participant complies with all the requirements of the package tour (such as age) and 2) if the (conditions of the) services providers to the tour (such as, for example, hotels and airline companies) do not object to the substitution.
3. All costs related to the substitution (including, for example, the costs the involved services providers charge and the costs of TD Entertainment) will be at the expense of the Traveller. The Traveller, as well as the person or persons that are replaced and those who replace them, are jointly and severally liable for the payment of the costs arising from the substitution.
4. Amendment requests by the Traveller may only be sent via the email address: support@global-tickets.com

11. Tour guides

1. For certain group tours there will be tour guides. The tour guides usually speak Dutch, English and German. However, TD Entertainment cannot give any guarantees regarding the language skills of the tour guides.
2. The tour guides will make every effort to support the Traveller on location. The tour guides are not obliged to support the Traveller individually (for example, in the case of a visit to a dentist or doctor or reporting an issue to local authorities)
3. If travel guides are present, the Traveller is obliged to inform the tour guides immediately of any issues relating to the tour, in the broadest sense of the word.

12. Transport conditions for Airline travel

1. If the package tour involves one or more flights, the general travel conditions of the airlines that carry out the flight(s) apply. The additional conditions for flights that are shown on the ticket of the Traveller also apply.
2. The Traveller must report to the check-in desk at the airport at least 2.5 hours before the departure time stated on the ticket. If the Traveller is not present at the airport at the required time, the Traveller may miss his flight or loses his right to air travel.
3. TD Entertainment is not liable for any damage arising from a Traveller missing his flight. Any extra costs will be at the expense of the Traveller.
4. The departure times and departure airport are stated in the booking confirmation. Flight times may be changed. Whether a change occurs depends on many factors (for example: weather conditions, congestion in airspace, military air traffic, environmental and noise standards and circumstances with regard to air traffic management). If the original departure times and/or departure airport change, TD Entertainment will inform the Traveller as soon as possible. It is important that shortly before the tour the Traveller can easily be contacted, if the Traveller is not contactable, any consequences will be at his own expense. If this is the case, TD Entertainment will not be liable for any damage arising from the Traveller not being contactable.
5. If a Traveller’s flight experiences delay, on the basis of European regulations, the Traveller can claim compensation from the airline company. For more information about compensation from airline companies in the case of delays TD Entertainment refers the Traveller to https://www.eccnederland.nl/nl/hulp-bij/toerisme-en-vervoer-eu/vliegreizen. TD Entertainment is not liable for any direct or indirect damage that is the result of flight delays.
6. The Traveller guarantees that the information provided by him is correct. The names on the flight ticket must correspond with the names in travel documents. The flight ticket must state the first official first name and the surname. In the case of married persons who have adopted the names of their spouses, the person's original own name must be stated on the flight ticket.
7. If the name on the flight ticket appears not to be the same as the name in the travel document, the airline company may refuse the Traveller access to the flight. In this case - depending on the airline company - a new ticket must be purchased or the original ticket must be changed. Any costs involved are fully at the expense of the Traveller.
8. The Traveller is himself responsible for checking the maximum allowed dimensions of baggage items. These requirements for the dimensions of baggage items vary per airline company. If the dimensions of the baggage items of the Traveller exceed the prescribed dimensions of the airline company, any costs involved will be at the expense of the Traveller.

13.Transport conditions for bus trips and transfers

1. The embarkation time and embarkation point of the bus trip or transfer are stated in the booking confirmation or on the voucher provided for this purpose.
2. The Traveller does not have a set seat on the bus. If the Traveller must travel at the front of the bus due to medical reasons, the Traveller must indicate this in advance. In the case of a request for a seat at the front of the bus, the Traveller must show a medical certificate, if requested to do so, which shows that the Traveller's health does not allow any other seat. In the case as stated above, the Traveller will, in any case, have a reserved seat on the third row.
3. Each person is allowed to take 1 suitcase of up to 20 kgs and 1 item of hand baggage.
4. If the Traveller wants to take extra baggage, the Traveller must ask permission from TD Entertainment in advance. TD Entertainment is entitled to charge extra costs for taking extra baggage.
5. Bus trips or transfers do not include baggage service, therefore the driver will not help carry baggage.
6. TD Entertainment is never liable for any damage (either direct or indirect) as a result of delayed bus trips or transfers.

14. Liability, indemnity and damage

1. TD Entertainment is not liable if the (execution of the) Agreement does not meet the expectations of the Traveller if this is caused by force majeure or by a Third Party.
2. TD Entertainment's liability for damage (direct and indirect) is, at all times, limited to three times the tour price. This limitation of liability does not apply if the damage is caused by intent or gross negligence on the part of TD Entertainment. Nor does this limitation of liability apply if there are personal injuries.
3. Any claim for compensation expires after a lapse of two years.
4. If a European Union treaty or regulation applies to the Agreement (or a service that is covered by it), TD Entertainment may rely on all exclusions or limitations of liability that arise from that treaty or that regulation. 5. The Traveller is liable for all damage caused by him or his Travel Companions to property of TD Entertainment or Third Parties, this liability extends to costs these Third Parties have had to incur as a result of actions or negligence by the Traveller.
6. TD Entertainment (or any Third Party TD Entertainment uses for the execution of the Agreement) is, at all times, allowed to deny the Traveller the right to the accommodation or right of access to the transport vehicle, remove (or have) the Traveller (removed) from it and recover the damage from the Traveller if: 1) the Traveller behaves in such a way that damage is caused by this (or is likely to be caused); 2) the Traveller does not comply with regulations of TD Entertainment (and/or of Third Parties engaged by TD Entertainment), when the Traveller has been made aware of these regulations in advance; 3) the Traveller hinders Third Parties in their enjoyment of their tour or causes hindrance or nuisance in another way.
7. In the event that the Traveller is denied access on the basis of the above, the Traveller will not be allowed to claim a refund of any amount.
8. The liability limitations in these conditions do not apply if the damage of the Traveller consists of personal injury or if this damage is caused by intentional or deliberate recklessness on the part of TD Entertainment or of its subordinate managers.

15. Cancellation

1. The Traveller may (partially) cancel the Agreement before the start of the tour. In the event of cancellation the Traveller is obliged to pay any damage to TD Entertainment. The damage will not exceed the full tour price.
2. In the case of cancellation the Traveller must pay the following costs:
Days until departure             Percentage of the tour price
      < 14 100%
      14> - < 28                        90%
      28> - < 56                        80%
                >56                        50%
3. The above does not apply if this has been explicitly agreed between TD Entertainment and the Traveller.
4. Amendment requests by the Traveller may only be sent via the email address: support@global-tickets.com

16. Payment

1. Prices stated on the website are prices including statutory turnover tax. On top of this price TD Entertainment charges a once-only surcharge for processing the booking (booking costs). In addition TD Entertainment charges a customer contribution of € 15.00 per booking with regard to the guarantee scheme of the guarantee fund Garantiefonds STO Garant.
2. Based on local regulations, during the tour local levies or surcharges may have to be paid with regard to the Agreement (including - but not limited to - tourist tax). These levies and surcharges are at the expense of the Traveller.
3. The total agreed price for the tour with regard to the Agreement is payable immediately after conclusion of the Agreement and must be paid to TD Entertainment in advance. If and in so far as the Traveller has not paid the full amount before the start of the tour, TD Entertainment is entitled to cancel or terminate the Agreement with the Traveller.
4. TD Entertainment is entitled to (whether or not periodically) carry out safety checks to combat misuse of credit cards and bank accounts. For this reason TD Entertainment may ask the Traveller for additional information in order to establish his/her identity and the legitimate use of the credit card or bank account. If the Traveller does not comply with the aforementioned request, TD Entertainment has the right to terminate the Agreement with the Traveller and charge any resulting damage to the Traveller.
5. If the Traveller has not complied with his/her payment obligations within the set time period, the Traveller will owe statutory interest. After a demand for payment, the Traveller will also have to pay extrajudicial costs.
6. The extrajudicial costs will not be more than 15% over the first €2,500.00, 10% over the next €2,500.00, 5% over the next €5,000.00 and 1% over everything above that.

17. Minimum number of persons

1. TD Entertainment is entitled to cancel the Agreement if the minimum number of participants for that tour has not been achieved. The Traveller must have been made aware of this minimum number of participants before the booking.
2. In the event of group and bus tours there is always a minimum number of participants.
3. If the minimum number of participants for the tour has not been achieved in time, TD Entertainment will inform the Traveller accordingly. Depending on the length of the tour, TD Entertainment may cancel the Agreement with the Traveller until:
- 21 days before the start of the tour if the tour has a duration of six days or more;
- 7 days before the start of the tour if the tour has a duration of two to six days;
- 48 hours before the start of the tour if the tour has a duration of less than two days;
4. For the calculation of the cancellation period the start date of the tour is used as the base date.
5. TD Entertainment will make every effort to offer the Traveller an alternative. If TD Entertainment offers an alternative, the provisions of article 6 apply.
6. If the Traveller accepts the alternative offer, TD Entertainment will set off any price difference between the original tour and the alternative accepted by the Traveller.

18. Guarantee and insurance

1. TD Entertainment is affiliated with the guarantee fund Garantiefonds STO Garant. If and in so far as TD Entertainment should not be able to comply with its obligations, the Traveller may invoke the guarantee scheme of STO Garant. The most recent guarantee scheme of STO Garant will apply to the Agreement.
2. Unless agreed otherwise, TD Entertainment does not take out any insurance policies for the Traveller. TD Entertainment would urge the Traveller to take out good travel insurance (incl. cover for accidents, baggage, health costs and cancellation).
3. If and in so far as the Traveller takes out an insurance policy through TD Entertainment, TD Entertainment is only a broker between the Traveller and the insurance company. An insurance contract is formed between the Traveller and the insurance company. In this event the general terms and conditions of the insurance company apply.

19. Complaints

1. If the Traveller should have a complaint, he must contact TD Entertainment or its tour leader during the tour. The Traveller must immediately report his complaint to TD Entertainment or its representative.
2. If and in so far as the complaint was not immediately reported to TD Entertainment and TD Entertainment was therefore not in an opportunity to remedy the complaint or shortcoming, the right to compensation of the Traveller may be fully or partially extinguished.
3. If a complaint has not been resolved to the satisfaction of the Traveller, the Traveller must contact TD Entertainment at the latest within two months after the end of the tour. If and in so far as the Traveller does not submit the complaint within the period stated above, TD Entertainment may decide not to process the complaint.

20. Applicable law and disputes

1. The Agreement, these conditions and any agreements ensuing from the Agreement are governed by Dutch law, unless another law applies on the basis of any mandatory rules.
2. Any disputes that may arise between parties - as a result of this Agreement or of further agreements or other actions in connection with this Agreement such as, for example, although not exclusively illegal acts, undue payments and unjust enrichments - will be settled by the court in the district of the registered office of TD Entertainment, except to the extent that mandatory rules of jurisdiction would preclude this option.
3. Nevertheless, TD Entertainment continues to have the authority to bring any dispute as referred to in paragraph 2 of this article to a competent court of its choosing.

General Terms and Conditions Ticket-Orga GmbH & Co. KG

1. Scope

These General Terms and Conditions (“GTC”) apply to all contracts for the services described in the following provisions, which are concluded between Ticket-Orga GmbH & Co. KG, Gasstraße 12, 22761 Hamburg Deutschland, (hereinafter: “we”, “us”) and the client via the website www.global-tickets.com. Deviating conditions of the client do not apply.

2. Subject matter of the contract

We offer the client a search service for the acquisition of event tickets and access authorisations (hereinafter uniformly referred to as “tickets”). We are neither the organiser nor the seller of the ticket. The client can instruct us via the website www.global-tickets.com to search for a certain ticket. If our search is successful, we purchase the ticket for the client on his/her behalf from the respective seller of the ticket (hereinafter “provider”).

3. Contract conclusion; authorisation

3.1. Via the website www.global-tickets.com, the client can select a ticket in a specific area for the event he/she wishes to attend. We offer the client to take on a search order for the tickets displayed on the website. After selecting the desired ticket and entering his/her personal data, the client places a binding order by clicking on the button chargeable order, the receipt of which concludes the contract. By sending the order, the client also authorises us to purchase the ticket on his behalf from the respective provider selected by us in accordance with section 6.1 if our search is successful.

3.2. Until the order is bindingly placed, all entries can be continuously corrected using the usual keyboard and mouse functions.

3.3. We confirm the receipt of the client’s order immediately by e-mail.

3.4. If the client has a customer account, the order data is stored by us and can be accessed by the client via the password-protected customer account after sending his/her order.

3.5. The order processing and contact are carried out by e-mail and automated order processing. The client is to ensure that the e-mail address provided by him/her for order processing is correct so that he/she can receive the e-mails sent by us at this address. The client is to inform us immediately of any changes.

4. Contractual relations

4.1. An agency agreement is concluded between us and the client which covers the search for and procurement of the ticket on behalf of the client.

4.2. The purchase contract concluded by us for the client with regard to the ticket is formed directly between the client and the respective provider of the ticket on the basis of any general terms and conditions of the provider.

4.3. Furthermore, through the acquisition of a ticket, contractual relationships are established between the client and the respective organiser of the event. The contractual relationship with the organiser is based on any general terms and conditions of the organiser.

5. Prices and payment conditions

5.1. The client undertakes to pay us the total price indicated in advance. The price covers the expenses required to fulfil the agency services owed by us, i.e. the purchase price for the ticket payable to the provider on behalf of the client and our service fee.

5.2. Unless otherwise stated on the website, we offer the following payment options:

Credit card
SOFORT bank transfer
Prepayment/bank transfer
IDEAL

6. Scope of the performance obligations; non-delivery

6.1. Based on the authorisation granted to us, after a successful search, we are entitled to purchase the desired ticket at the price negotiated by us on behalf of the client from a provider selected by us subject to the usual terms and conditions of that provider or, if applicable, terms and conditions that are more favourable for the client. We are not entitled to oblige the client to make any payment to the provider beyond the down payment made by him/her.

6.2. We will make all reasonable efforts to procure the desired ticket at the agreed price within a reasonable period of time. However, we cannot guarantee procurement. If in individual cases, as an exception, our search for the ticket requested by the client proves ultimately unsuccessful, we will inform the client of this without delay. In this case, we will immediately refund the amount received from the client minus the service fee payable for our services. Alternatively, on request, we will issue the client with a voucher for the total amount paid by him/her (including our service fee), which he/she can use for another search request on the website www.global-tickets.com. The client has no further claims, in particular claims for damages due to non-fulfilment.

6.3. For organisational reasons, in individual cases, we reserve the right to procure tickets for the client of a higher category than that requested without incurring additional costs for the client, insofar as this is reasonable for the client. We wish to draw your attention to the following: Higher-value tickets may, e.g. in case of seats close to the stage, contain a note from the organiser indicating possible restricted visibility. As a rule, however, in these cases visibility is only slightly restricted. A note of this kind by the organiser on the ticket therefore does not, in itself, constitute unreasonableness of the allocation of the higher category.

6.4. If we conclude a contract with a provider on behalf of the client for the purchase of the ticket and this is not fulfilled at all, on time or properly by the provider, the client’s claims arising from this are directed against the provider. Provided we have not breached any of our own obligations, we are not liable. This also applies in case of insolvency of the provider. Breaches of duty by the provider are not attributable to us.

6.5. If the ticket purchased is already a personalised ticket, the client has to contact the respective organiser in order to have the ticket transferred (re-personalisation), insofar as the re-personalisation has not already been arranged by us in the course of the ticket purchase. If we arrange the re-personalisation, this is a voluntary additional service. The re-personalisation is not part of our contractually owed services. The client has no claims against us in this regard.

If the re-personalisation is undertaken by us, the client is obliged to provide us with the data required for this in full and on time. In case of any incorrectness or incompleteness that is obvious to us, we will request the client to correct or supplement the details. The client alone is responsible for the consequences of incorrect or incomplete details, provided that the incorrectness or incompleteness was not obvious to us or the client did not comply with our request for completion or correction. The client is to arrange any (possibly renewed) re-personalisation required as a result of this with the organiser. If the purchase of the ticket is not possible without the missing details of the client, after setting a reasonable grace period we are entitled to terminate the contract concluded with the client with immediate effect. In this case, we are neither obliged to purchase the ticket nor to search further. In this case, the legal consequences in case of an unsuccessful search as specified in section 6.2 apply accordingly.

7. Dispatch of the tickets

7.1. The tickets purchased by us on behalf of the client will be sent by us or directly by the provider or organiser either by post to the delivery address provided by the client or, if available, as Print@Home tickets by e-mail to the client or deposited in the customer account for printing or they will be handed to the client in accordance with section 7.4 at the venue on the day of the event. We will inform the client in good time about a handover at the venue.

7.2. If delivery to the client is not possible for reasons within his/her responsibility and the transport company commissioned returns the tickets, the client is to bear the costs of the futile delivery.

7.3. If the tickets are not dispatched by the provider or organiser, but by us, the following applies: The risk of accidental loss and accidental deterioration of the tickets sent by us by post passes to the client when the tickets are handed to him/her or put in the letterbox. If the client is an entrepreneur (cf. § 14 of the German Civil Code (BGB)), the risk of accidental loss and accidental deterioration in case of dispatch passes to the client as soon as the tickets are handed over to a suitable transport person. If the dispatch is carried out directly by the provider or organiser, they are not acting as vicarious agents for us. The dispatch is carried out under their own responsibility.

7.4. If we have informed the client that the tickets will be issued at the venue on the day of the event, the client may either pick up the tickets at the collection desk or from one of our employees on presentation of our electronically transmitted order confirmation and a valid official identity card or passport in accordance with our prior notification. In this case, the client will be informed by us by e-mail in good time before the event of all the necessary handover details, such as the meeting point for the handover, the location of the collection desk or the contact details of the contact person on site.

8. Implementation of the event by the organiser; cancellation and postponement; access authorisation

8.1. The contractual implementation of the event is the sole responsibility of the respective organiser. This also applies to compliance with any relevant child and youth protection regulations at the event attended. The client is to inform him/herself with the organiser in good time of any related access restrictions (minimum age, accompaniment of an adult), rules of conduct (e.g. alcohol consumption) or similar.

8.2. The access authorisation and its requirements are based on the regulations of the organiser and are to be clarified with the organiser. The client is advised that the tickets purchased for him/her may derive from a so-called resale. We accept no liability for the invalidation of tickets purchased from the provider by the organiser prior to the event and/or refusal of admission to the event based a ban of the resale of tickets contained in the organiser’s general terms and conditions.

8.3. In case of impairment of performance or changes in connection with the implementation of the event (for example, postponement and/or relocation, cancellation, abandonment, change of the stage construction at short notice, replacement of band members), any claims of the client are directed against the organiser. These are governed by the statutory provisions and any additional applicable general terms and conditions of the organiser. Due to occasional cancellations at short notice, the client is requested to inform himself/herself in the (local) daily press or suitable other sources about the actual implementation of the event.

8.4. We accept no liability in case of impairment of performance in connection with the event, unless this is due to a breach of duty on our part. This also applies in case of cancellation of an event due to the insolvency of the organiser.

9. Liability

9.1. Subject to the following provisions, we are only liable in case of intent and gross negligence as well as in case of culpable violation of essential contractual obligations. Essential contractual obligations are those which need to be fulfilled in order to achieve the purpose of the contract and compliance with which the client regularly relies on and may rely on. In case of the violation of essential contractual obligations due to simple negligence, our liability is limited to the foreseeable damage typical for the contract.

9.2. Liability for culpable injury to body, life and health remains unaffected by the above limitations of liability.

10. Customer service

Our customer service is available for the client at support@global-tickets.com. The service is provided by a contracted service provider on our behalf.

11. No right of withdrawal

According to § 312 g para. 2 no. 9 BGB, there is no right of withdrawal for services in connection with leisure activities such as concerts and sporting events if the contract sets a specific date or period for the performance.

12. Applicable law; place of jurisdiction

12.1. The contractual relationship between the client and us is governed by the law of the Federal Republic of Germany to the exclusion of the Convention on Contracts for the International Sale of Goods (CISG). If the client is a consumer who is ordinarily resident in a country other than Germany, mandatory provisions of that other country which cannot be deviated from by agreement remain unaffected. A consumer is a natural person who enters into the contract for purposes that are not primarily related to his/her commercial or self-employed activity.

12.2. Under the link http://ec.europa.eu/consumers/odr/ the European Commission provides a platform for out-of-court online dispute resolution. We are not legally obliged to participate in a dispute resolution procedure before a consumer arbitration board and do not participate in such a procedure.

12.3. If the client is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between us and the client is our registered office.

Privacy Policy

We are delighted that you are interested in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Data Controller and Contact Data

The Data Controller for the processing is the firm TD Entertainment C.V. and processes the data communicated by the data subject in accordance with the provisions of the European General Data Protection Regulation (GDPR). The contact details of the Data Controller are as follows:

Address: Winschoterdiep 50, 9723AB Groningen, Netherlands
Fax: +49 (0)40 / 301 87 605
Email: support@global-tickets.com

2. Access Data and Hosting

You can visit our websites without giving any details about your person. Each time a website is called up, the web server only stores a so-called server log file automatically which, for example, contains the name of the requested file, your IP address, the date and time of the call, the amount of data transmitted and the requesting provider (access data) and documents the call.

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offers. This serves to protect our legitimate interests, which are the predominant aspects of a balancing of interests, in the correct presentation of our offer in accordance with Art. 6, para. 1, sentence 1 f GDPR. All access data will be erased no later than seven days after the end of your visit to the site.

Hosting Services through a Third-Party Provider

As part of processing on our behalf, a third-party provider provides us with the services for hosting and presentation of the website. This serves to protect our legitimate interests in the correct presentation of our offer, which are the predominant aspects of a balancing of interests. All data which is collected within the context of the use of this website or in the forms provided for this purpose in the online shop as described below is processed on its servers. Processing on other servers is only carried out within the framework described here. This service provider is located within a country of the European Union or the European Economic Area.

3. Data Collection and Use for Contract Processing and the Opening of a Customer Account

We collect personal data when you voluntarily provide it to us in connection with your order, when contacting us (e.g. via a contact form or email) or when opening a customer account. Required fields are marked as such, since in these cases we require the data for contract processing or for processing your contact or opening the customer account and you cannot complete the order and/or the opening of the account or cannot send the contact information without providing this data. Which data is collected can be seen from the respective input forms. We use the data provided by you in accordance with Art. 6, para. 1, sentence 1 b GDPR for execution of the contract and processing your enquiries. After the complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after the expiry of the storage periods required under tax and commercial law, unless you have expressly consented to the further use of your data or we reserve the right to use the data for other purposes which go beyond this, which are permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be carried out either via a message to the contact option described below or via a function intended for this purpose in the customer account.

4. Data Forwarding

In order to fulfil the contract in accordance with Art. 6, para. 1, sentence 1 b GDPR, we forward your data to the shipping company commissioned with the delivery, provided that this is necessary for the delivery of goods that have been ordered. Depending on which payment service provider you select in the order process, we forward the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. In some cases the selected payment service providers also collect this data themselves if you create an account with them. In this case you must log into the ordering process with your access data of the payment service provider. The data protection declaration of the respective payment service provider applies in this respect.

5. Cookies, web analytics and Facebook Pixel

We use so-called cookies on various pages to make your visit to our website attractive and enable the use of certain functions or to display suitable products or for market research purposes. This serves to protect our legitimate interests, which are the predominant aspects of a balancing of interests, in the optimised presentation of our offer in accordance with Art. 6, para. 1, sentence 1 f GDPR. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after your browser is closed (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies). You can see the duration of the storage in the overview in the cookie settings of your web browser. You can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance or exclude the acceptance of cookies for specific cases or generally. Each browser is different in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You will find these for the respective browsers under the following links:

Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/ph21411?locale=de_DE
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™ https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera™ : http://help.opera.com/Windows/10.20/de/cookies.html

If cookies are not accepted, the functionality of our website may be limited.

Use of Google (Universal) Analytics for Web Analysis

This website uses Google (Universal) Analytics, a web analysis service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). The purpose of this website analysis, in accordance with Art. 6 (1) section 1 f) GDPR, is to safeguard our legitimate interests in presenting our range of products and services in the best possible way which are seen as overriding when weighed against other interests. Google (Universal) Analytics uses methods which enable an analysis of your use of the website, such as cookies. Due to the activation of the IP anonymisation function on this website, the IP address is abbreviated before transmission within the Member States of the European Union. Only in exceptional cases will the full IP address be sent to a Google server and abbreviated there. The anonymous IP address transmitted by your browser in connection with Google Analytics will not be merged with other Google data as a general principle. The data collected in this context will be erased once our use of Google Analytics has served its purpose.

You may prevent Google from tracking and processing the data generated by the cookies relating to your use of the website (including your IP address) by clicking on the following link and downloading and installing the browser plug-in provided: http://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plug-in, you can click this link to prevent Google Analytics from collecting data from this website in the future. An opt-out cookie will then be stored on your device. If you delete your cookies, you will have to click the link again.

Use of Facebook Pixel

Based on our legitimate interest (Art. 6 para. 1 f) GDPR), we use the so-called Facebook Pixel without the custom audience setup of Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). When you visit our sites, a direct connection is established between you and Facebook. We therefore have no influence on the content and scope of the information that Facebook collects. Facebook uses your data for advertising, user profiling and market research purposes. Facebook also uses cookies. If you have a Facebook account and you are logged in, the evaluation is carried out across devices. The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as the related rights and settings options for protecting the privacy of users, can be found on the following website: https://www.facebook.com/about/privacy/ If you are a Facebook member and do not want Facebook to collect data about you through this website and link it to your membership data stored on Facebook, you will need to log out of Facebook and delete your cookies before using our website. You can object to the use of your data by Facebook and carry out corresponding opt‐outs at the following address https://www.facebook.com/settings?tab=ads Within the context of the use of Facebook, data is also transmitted to the parent company of Facebook, Facebook Inc., Deborah Crawford 1601 Willow Road Menlo Park, California 94025, USA. An adequacy decision by the European Commission is lacking. Facebook Inc. is, however, a member of the EU‐US Privacy Shield. Further information on the EU‐US Privacy Shield can be found at: https://www.privacyshield.gov

Use of Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Advertising Alliance

The provider makes use of the services of Advertising Alliance GmbH from Hamburg. For the purposes of advertising and for the needs-based design of internet sites, user profiles are created using pseudonyms. The profiles only contain such information that applies to a sufficiently large group of people. They will not be merged with other information that enables the user to be identified. This is ensured by the provider as well as by the Advertising Alliance by gathering, processing and using the data technically and organisationally separately.
More information as well as the opportunity to object to the collection of data through the so-called opt-out option can be found here https://www.aa.de/datenschutz.html
Alternatively, the user can activate the “Do Not Track” option in the privacy settings of their browser. As a result, the browser automatically informs the system that the user does not wish to create user profiles. Advertising Alliance recognises and takes this notification into account.

6. Advertising via Marketing Networks

Google AdWords Remarketing

We use Google AdWords to advertise this website in Google search results and on third-party websites. When you visit our website, Google will set the remarketing cookie which automatically enables interest-based advertising through the use of a pseudonymous cookie ID and on the basis of the pages you have visited. The purpose of this process, in accordance with Art. 6 (1) section 1 f) GDPR, is to safeguard our legitimate interests in marketing our website in the best possible way which are seen as overriding when weighed against other interests. The data collected in this context will be erased once our use of Google AdWords remarketing has served its purpose.

No further processing of data will take place unless you have granted Google permission to link your Google web and app browser history to your Google account and to use information from your Google account to personalise adverts which you see on the web. In this case, if you are logged into Google while browsing our website, Google will use your data in conjunction with Google Analytics data in order to produce and define audience lists for cross-device remarketing purposes. Your personal data will therefore be temporarily linked to Google Analytics data by Google in order to compile target groups.

Google AdWords remarketing is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).

You can disable the remarketing cookie via this link. You can also contact the Digital Advertising Alliance to obtain information about the use of cookies and the relevant settings.

Bing Ads Conversion Tracking

Our website also uses the Conversion Tracking of the Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA (Microsoft). Microsoft Bing Ads places a cookie on your computer (conversion cookie) if you have accessed our website via a Microsoft Bing advertisement. Microsoft Bing and we can see in this way that someone has clicked on an advertisement, has been redirected to our website and reached a previously defined target page (conversion page). We only see the total number of users who clicked on a Bing advertisement and were then redirected to the conversion page. No personal information about the identity of the user is disclosed. If you do not wish to participate in the tracking process, you can also reject the setting of a cookie which is required for this – for example using a browser setting that generally deactivates the automatic setting of cookies. In addition, Microsoft may be able to track your usage behaviour across multiple electronic devices through so-called cross-device tracking and is therefore able to display personalised advertising to you on or in Microsoft Web pages and apps. You can disable this behaviour at http://choice.microsoft.com/de-de/opt-out.

For more information on data protection and the cookies used at Microsoft Bing, please visit the Microsoft website at http://privacy.microsoft.com/DE-DE/fullnotice.mspx.

Yandex.Metrica

This website uses Yandex.Metrica web analytics provided by YANDEX LLC, 16, Leo Tolstoy St., Moscow, 119021, Russia (hereinafter referred to as the “Yandex”).

Yandex.Metrica uses “cookies,” small text files placed on users’ computers to analyze user activity.

Information collected by cookies does not reveal your identity, but it can help us to improve our website performance. Information about your use of this website collected by cookies will be transferred to Yandex and stored on Yandex’s server in the EU and the Russian Federation. Yandex will process this information to assess how you use the website, compile reports for us on our website operation, and provide other services. Yandex processes this information as specified in the Terms of Use of Yandex.Metrica Service.

You can opt out of using cookie files by choosing the corresponding settings in your browser. You can also use the tool https://yandex.com/support/metrika/general/opt-out.html. However, it can affect some website functions. By using this website, you agree that Yandex can process your data in the above manner and for the above purposes.

Newsletter Marketing

We use your email address to process your order and to inform you about similar goods/services via email. You can withdraw your consent for this at any time without charge, besides the cost for you to send the message in line with the basic rates. Your data is processed in accordance with our Privacy Policy.

7. Contact Options and your Rights

As a data subject, you have the following rights:

- the right to request information about your personal data processed by us to the extent stated in Art. 15 GDPR.
- in accordance with Art. 16 GDPR you have the right to demand the immediate correction of incorrect or incomplete personal data stored by us;
- in accordance with Art. 17 GDPR you have the right to demand the deletion of your personal data stored by us, unless its further processing is required
- - to exercise the right to the freedom of expression and information;
- - to fulfil a legal obligation;
- - for reasons of public interest or
- - to assert, exercise or defend legal claims

- the right in accordance with Art. 18 GDPR to request the restriction of the processing of your personal data, insofar as
- - the accuracy of the data is disputed by you;
- - the processing is unlawful, but you reject its deletion;
- - we no longer need the data, but you need it to assert, exercise or defend legal claims or
- - you have lodged an objection to the processing in accordance with Art. 21 GDPR;
- the right pursuant to Art. 20 GDPR to receive your personal data that you have provided to us in a structured, current and machine-readable format or to request its transfer to another Data Controller;
- the right to complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our company headquarters.

If you have any questions regarding the collection, processing or use of your personal data or the information, correction, blocking or erasure of data or the cancellation of consent that you have issued or wish to object to a specific form of data use, please contact us directly via the contact data in our Legal Notice.

Right of Objection

Insofar as we process personal data as described above in order to protect our legitimate interests, which predominate within the scope of a balance of interests, you can object to such processing with effect for the future. If the data is processed for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you are only entitled to a right of objection if there are reasons arising from your particular situation.

After exercising your right of objection, we will not process your personal data any further for these purposes, unless we can show compelling reasons worthy of protection for the processing which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is carried out for direct marketing purposes. Then we will not process your personal data further for this purpose.