Privacy Policy


We are delighted that you are interested in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Data Controller and Contact Data

The Data Controller for the processing is the firm TD Entertainment C.V. and processes the data communicated by the data subject in accordance with the provisions of the European General Data Protection Regulation (GDPR). The contact details of the Data Controller are as follows:

Address: Winschoterdiep 50, 9723AB Groningen, Netherlands
Fax: +49 (0)40 / 301 87 605
Email: support@global-tickets.com


2. Access Data and Hosting

You can visit our websites without giving any details about your person. Each time a website is called up, the web server only stores a so-called server log file automatically which, for example, contains the name of the requested file, your IP address, the date and time of the call, the amount of data transmitted and the requesting provider (access data) and documents the call.

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offers. This serves to protect our legitimate interests, which are the predominant aspects of a balancing of interests, in the correct presentation of our offer in accordance with Art. 6, para. 1, sentence 1 f GDPR. All access data will be erased no later than seven days after the end of your visit to the site.

Hosting Services through a Third-Party Provider

As part of processing on our behalf, a third-party provider provides us with the services for hosting and presentation of the website. This serves to protect our legitimate interests in the correct presentation of our offer, which are the predominant aspects of a balancing of interests. All data which is collected within the context of the use of this website or in the forms provided for this purpose in the online shop as described below is processed on its servers. Processing on other servers is only carried out within the framework described here. This service provider is located within a country of the European Union or the European Economic Area.


3. Data Collection and Use for Contract Processing and the Opening of a Customer Account

We collect personal data when you voluntarily provide it to us in connection with your order, when contacting us (e.g. via a contact form or email) or when opening a customer account. Required fields are marked as such, since in these cases we require the data for contract processing or for processing your contact or opening the customer account and you cannot complete the order and/or the opening of the account or cannot send the contact information without providing this data. Which data is collected can be seen from the respective input forms. We use the data provided by you in accordance with Art. 6, para. 1, sentence 1 b GDPR for execution of the contract and processing your enquiries. After the complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after the expiry of the storage periods required under tax and commercial law, unless you have expressly consented to the further use of your data or we reserve the right to use the data for other purposes which go beyond this, which are permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be carried out either via a message to the contact option described below or via a function intended for this purpose in the customer account.


4. Data Forwarding

In order to fulfil the contract in accordance with Art. 6, para. 1, sentence 1 b GDPR, we forward your data to the shipping company commissioned with the delivery, provided that this is necessary for the delivery of goods that have been ordered. Depending on which payment service provider you select in the order process, we forward the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. In some cases the selected payment service providers also collect this data themselves if you create an account with them. In this case you must log into the ordering process with your access data of the payment service provider. The data protection declaration of the respective payment service provider applies in this respect.


5. Cookies, web analytics and Facebook Pixel

We use so-called cookies on various pages to make your visit to our website attractive and enable the use of certain functions or to display suitable products or for market research purposes. This serves to protect our legitimate interests, which are the predominant aspects of a balancing of interests, in the optimised presentation of our offer in accordance with Art. 6, para. 1, sentence 1 f GDPR. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after your browser is closed (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies). You can see the duration of the storage in the overview in the cookie settings of your web browser. You can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance or exclude the acceptance of cookies for specific cases or generally. Each browser is different in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You will find these for the respective browsers under the following links:

Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/ph21411?locale=de_DE
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™ https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera™ : http://help.opera.com/Windows/10.20/de/cookies.html

If cookies are not accepted, the functionality of our website may be limited.

Use of Google (Universal) Analytics for Web Analysis

This website uses Google (Universal) Analytics, a web analysis service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). The purpose of this website analysis, in accordance with Art. 6 (1) section 1 f) GDPR, is to safeguard our legitimate interests in presenting our range of products and services in the best possible way which are seen as overriding when weighed against other interests. Google (Universal) Analytics uses methods which enable an analysis of your use of the website, such as cookies. Due to the activation of the IP anonymisation function on this website, the IP address is abbreviated before transmission within the Member States of the European Union. Only in exceptional cases will the full IP address be sent to a Google server and abbreviated there. The anonymous IP address transmitted by your browser in connection with Google Analytics will not be merged with other Google data as a general principle. The data collected in this context will be erased once our use of Google Analytics has served its purpose.

You may prevent Google from tracking and processing the data generated by the cookies relating to your use of the website (including your IP address) by clicking on the following link and downloading and installing the browser plug-in provided: http://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plug-in, you can click this link to prevent Google Analytics from collecting data from this website in the future. An opt-out cookie will then be stored on your device. If you delete your cookies, you will have to click the link again.

Use of Facebook Pixel

Based on our legitimate interest (Art. 6 para. 1 f) GDPR), we use the so-called Facebook Pixel without the custom audience setup of Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). When you visit our sites, a direct connection is established between you and Facebook. We therefore have no influence on the content and scope of the information that Facebook collects. Facebook uses your data for advertising, user profiling and market research purposes. Facebook also uses cookies. If you have a Facebook account and you are logged in, the evaluation is carried out across devices. The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as the related rights and settings options for protecting the privacy of users, can be found on the following website: https://www.facebook.com/about/privacy/ If you are a Facebook member and do not want Facebook to collect data about you through this website and link it to your membership data stored on Facebook, you will need to log out of Facebook and delete your cookies before using our website. You can object to the use of your data by Facebook and carry out corresponding opt‐outs at the following address https://www.facebook.com/settings?tab=ads Within the context of the use of Facebook, data is also transmitted to the parent company of Facebook, Facebook Inc., Deborah Crawford 1601 Willow Road Menlo Park, California 94025, USA. An adequacy decision by the European Commission is lacking. Facebook Inc. is, however, a member of the EU‐US Privacy Shield. Further information on the EU‐US Privacy Shield can be found at: https://www.privacyshield.gov

Use of Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
 
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Advertising Alliance

The provider makes use of the services of Advertising Alliance GmbH from Hamburg. For the purposes of advertising and for the needs-based design of internet sites, user profiles are created using pseudonyms. The profiles only contain such information that applies to a sufficiently large group of people. They will not be merged with other information that enables the user to be identified. This is ensured by the provider as well as by the Advertising Alliance by gathering, processing and using the data technically and organisationally separately.
More information as well as the opportunity to object to the collection of data through the so-called opt-out option can be found here https://www.aa.de/datenschutz.html
Alternatively, the user can activate the “Do Not Track” option in the privacy settings of their browser. As a result, the browser automatically informs the system that the user does not wish to create user profiles. Advertising Alliance recognises and takes this notification into account.
 


6. Advertising via Marketing Networks

Google AdWords Remarketing

We use Google AdWords to advertise this website in Google search results and on third-party websites. When you visit our website, Google will set the remarketing cookie which automatically enables interest-based advertising through the use of a pseudonymous cookie ID and on the basis of the pages you have visited. The purpose of this process, in accordance with Art. 6 (1) section 1 f) GDPR, is to safeguard our legitimate interests in marketing our website in the best possible way which are seen as overriding when weighed against other interests. The data collected in this context will be erased once our use of Google AdWords remarketing has served its purpose.

No further processing of data will take place unless you have granted Google permission to link your Google web and app browser history to your Google account and to use information from your Google account to personalise adverts which you see on the web. In this case, if you are logged into Google while browsing our website, Google will use your data in conjunction with Google Analytics data in order to produce and define audience lists for cross-device remarketing purposes. Your personal data will therefore be temporarily linked to Google Analytics data by Google in order to compile target groups.

Google AdWords remarketing is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).

You can disable the remarketing cookie via this link. You can also contact the Digital Advertising Alliance to obtain information about the use of cookies and the relevant settings.

Bing Ads Conversion Tracking

Our website also uses the Conversion Tracking of the Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA (Microsoft). Microsoft Bing Ads places a cookie on your computer (conversion cookie) if you have accessed our website via a Microsoft Bing advertisement. Microsoft Bing and we can see in this way that someone has clicked on an advertisement, has been redirected to our website and reached a previously defined target page (conversion page). We only see the total number of users who clicked on a Bing advertisement and were then redirected to the conversion page. No personal information about the identity of the user is disclosed. If you do not wish to participate in the tracking process, you can also reject the setting of a cookie which is required for this – for example using a browser setting that generally deactivates the automatic setting of cookies. In addition, Microsoft may be able to track your usage behaviour across multiple electronic devices through so-called cross-device tracking and is therefore able to display personalised advertising to you on or in Microsoft Web pages and apps. You can disable this behaviour at http://choice.microsoft.com/de-de/opt-out.

For more information on data protection and the cookies used at Microsoft Bing, please visit the Microsoft website at http://privacy.microsoft.com/DE-DE/fullnotice.mspx.

Yandex.Metrica

This website uses Yandex.Metrica web analytics provided by YANDEX LLC, 16, Leo Tolstoy St., Moscow, 119021, Russia (hereinafter referred to as the “Yandex”).

Yandex.Metrica uses “cookies,” small text files placed on users’ computers to analyze user activity.

Information collected by cookies does not reveal your identity, but it can help us to improve our website performance. Information about your use of this website collected by cookies will be transferred to Yandex and stored on Yandex’s server in the EU and the Russian Federation. Yandex will process this information to assess how you use the website, compile reports for us on our website operation, and provide other services. Yandex processes this information as specified in the Terms of Use of Yandex.Metrica Service.

You can opt out of using cookie files by choosing the corresponding settings in your browser. You can also use the tool https://yandex.com/support/metrika/general/opt-out.html. However, it can affect some website functions. By using this website, you agree that Yandex can process your data in the above manner and for the above purposes.


7. Contact Options and your Rights

As a data subject, you have the following rights:

  • - the right to request information about your personal data processed by us to the extent stated in Art. 15 GDPR.
  • - in accordance with Art. 16 GDPR you have the right to demand the immediate correction of incorrect or incomplete personal data stored by us;
  • - in accordance with Art. 17 GDPR you have the right to demand the deletion of your personal data stored by us, unless its further processing is required
    • - to exercise the right to the freedom of expression and information;
    • - to fulfil a legal obligation;
    • - for reasons of public interest or
    • - to assert, exercise or defend legal claims
  • - the right in accordance with Art. 18 GDPR to request the restriction of the processing of your personal data, insofar as
    • - the accuracy of the data is disputed by you;
    • - the processing is unlawful, but you reject its deletion;
    • - we no longer need the data, but you need it to assert, exercise or defend legal claims or
    • - you have lodged an objection to the processing in accordance with Art. 21 GDPR;
  • - the right pursuant to Art. 20 GDPR to receive your personal data that you have provided to us in a structured, current and machine-readable format or to request its transfer to another Data Controller;
  • - the right to complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our company headquarters.

If you have any questions regarding the collection, processing or use of your personal data or the information, correction, blocking or erasure of data or the cancellation of consent that you have issued or wish to object to a specific form of data use, please contact us directly via the contact data in our Legal Notice.