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Frequently Asked Questions
Here you can find answers to frequently asked questions about our site and our range of offers.

I have forgotten my password and cannot log in to my customer account. How do I receive a new password?

Should you forget your password, you can request a new one in the customer account login box.

How do I log into my customer account?

You can log into your customer account using this link or via the customer login in the top right-hand corner of the homepage. You can log into the customer area using the email address and password you provided during your order. If you have forgotten your password, you can request a new one in the customer account login box.

Are my seats located next to one another?

When you order several seats at once, they are always guaranteed to be located together in pairs; however, all the seats in your order will usually be next to one another.

How do I receive my tickets?

We work together with various suppliers and ticket agencies in order to provide the best available seats in each category which, in rare cases, are deliverered to us only a few weeks ahead of the event. For this reason, in exceptional cases your ordered tickets will be delivered until some days prior to the event. The stipulated period of delivery can be found on the individual note of your voucher. However, in almost all cases, delivery takes place much before that. As soon as your ordered tickets have been delivered to us by our supplier, they will be forwarded to you automatically and without any delay.

Is it possible to cancel my order?

Unfortunately, it is usually not possible to cancel your order as there is no customary right of withdrawal in ticketing. In addition, Global Tickets is generally not able to cancel ticket orders with our suppliers or event organisers. It is only possible to cancel an order upon request for a processing fee or credit note in very exceptional cases.

If I choose prepayment/bank transfer as a payment method, to which account do I transfer the funds?

Please use the bank details found on our company details page. You must enter your order number as a reference for your bank transfer.

Is it possible to book specific seats?

In most cases, the tickets are issued by our suppliers in the category you have selected, using the "Best Available" method. As a result, Global Tickets often has no direct influence on the exact assignment of blocks/seats within that category. However, whilst placing your order you have the option to enter one or more preferred sections in the comments box in Step 3 of the shopping cart. If possible we will then take this request into account when allocating the tickets.

Was my order successful?

After you have successfully completed the ordering process, you will be able to print out your order confirmation immediately. We will also automatically send an order confirmation to the email address you provided when placing your order. If you can not find this email in your inbox, please check that you have entered your email address correctly and check the spam folder of your email account. You can find further information on the status of your current orders at any time by logging into your customer account.

Has my bank transfer already been received by Global Tickets?

As soon as your bank transfer is received by Global Tickets, confirmation will automatically be sent to the email address you provided when placing your order. You can find further information on the status of your current orders at any time by logging into your customer account.

I have misplaced or lost my tickets. Can you issue me with new tickets?

Unfortunately, Global Tickets is not able to issue replacement tickets. Your tickets are treated in the same way as cash and therefore cannot be duplicated.

My shipping address has changed. What should I do now?

Please log into your customer account and amend your shipping address for the desired order. If it is no longer possible to make this change in your customer account, please contact us via email.

Why can I book tickets through Global Tickets even though customary advance booking has not yet begun or tickets are already sold out through other vendors?

Global Tickets often has exclusive, prepaid ticket allocations from our suppliers and/or event organisers; in many cases this enables us to sell tickets before customary advance booking begins. Booking tickets in our presale phases offers the advantage of planning certainty, the opportunity to book hotels and plan holidays well in advance and, above all, guaranteeing your tickets for the event. In addition, you will also be able to obtain tickets from Global Tickets even if this event has already sold out with most other vendors. We specialise in selling tickets for events with significant demand and in doing so, enable our customers to buy tickets that are not yet or no longer available through customary advance booking.

Has my order been received by Global Tickets?

After you have successfully completed the ordering process, you will be able to print out your order confirmation immediately. We will also automatically send an order confirmation to the email address you provided when placing your order. If you do not find this email in your inbox, please check that you have entered your email address correctly and check the spam folder for your email account. You can find further information on the status of your current orders at any time by logging in to your customer account.

Is it possible to book specific seats?

In most cases, the tickets are issued by our suppliers in the category you have selected, using the "Best Seat Available" method. As a result, Global Tickets often has no direct influence on the exact assignment of blocks/seats within that category. However, whilst placing your order you have the option to enter one or more preferred sections in the comments box in Step 3 of the shopping cart. If possible we will then take this request into account when allocating the tickets.

Are my seats next to one another?

When you order several seats at once, they are always guaranteed to be located together in pairs; however, all the seats in your order will usually be next to one another.

Are there concessions for the disabled, young people, children or seniors?

Information on whether Global Tickets offers concessions for a specific event can be found on the respective page for that offer or item.

I am having technical difficulties and cannot complete my order.

Please tell us about your problem; our Technical Support team will get back to you as soon as possible.

What are "Premium" and "Top Category" seats?

These refer to seats in our highest categories that are extremely close to the stage or the event. Details of the categories for each event can be found in the seating plan for the chosen event.

I received a voucher as a gift. How do I redeem it?

You can enter your voucher code at the bottom of the page in Step 1 of the shopping cart. By pressing the "Redeem" button, the voucher code is activated and deducted from the order value.

Unfortunately, I cannot find an answer to my question in the FAQ. What do I do now?

For questions regarding current orders, please contact us via email or via our contact form here. If you would like to place a new order, please contact our New Customer Support team by telephone.

Why did I receive better/higher-value tickets than I ordered?

In some cases, Global Tickets may issue you with better/higher-quality tickets than those ordered due to last-minute extra ticket allocations and ticket allocation preferences. You will not be charged extra for this upgrade service.

When choosing prepayment/bank transfer as a payment method, to which account do I transfer the funds?

Please use the bank details found on our company details page. You must enter your order number as a reference for your bank transfer.

Has my bank transfer already been received by Global Tickets?

As soon as your bank transfer is received by Global Tickets, you will automatically be sent a confirmation to the email address you provided when placing your order. You can find further information on the status of your current orders at any time by logging in to your customer account.

Which payment methods does Global Tickets accept?

Is cash on delivery possible?

Cash on delivery is generally not possible.

Can I change the payment method after completing my order?

Unfortunately, it is not possible to change the payment method after completing an order.

Why does the original issue price differ from the price I paid?

Global Tickets acts as a ticketing agent for exclusive, mostly sold-out events and therefore has no influence on the customary market prices and prices offered by other ticket suppliers. Issuing sought-after tickets is often a lengthy and extremely time-consuming process, often generating significant costs that ultimately impact ticket prices. A note explaining that prices and category allocations can differ significantly from the event organiser’s original prices and category allocations can be found under each item.

Unfortunately, I cannot find an answer to my question in the FAQ. What do I do now?

For questions regarding current orders, please contact us via e-mail or via our contact form here. If you would like to place a new order, please contact our New Customer Support team by telephone.

Is my data secure with Global Tickets?

To learn more about our privacy policy, click here.

Is my data transmitted in encrypted form?

To learn more about how we encrypt data, click here.

What does the 100% ticket guarantee mean?

To learn more about our 100% ticket guarantee, click here.

Unfortunately, I cannot find an answer to my question in the FAQ. What do I do now?

For questions regarding current orders, please contact us via e-mail or via our contact form here. If you would like to place a new order, please contact our New Customer Support team by telephone.

Have my tickets been sent yet?

As soon as we receive your tickets from our supplier, they will be immediately sent on to you without any need for further action on your part. Once your tickets have been sent you by post, you will automatically be sent a shipment confirmation by email including further details such as your shipment number as well as a direct link to track your order. You can find further information on the status of your current orders at any time by logging into your customer account.

How do I track my shipment?

Once your tickets have been sent you by post, you will automatically be sent a shipment confirmation by email including further details such as your shipment number as well as a direct link to track your order. You can find further information on the status of your current orders at any time by logging into your customer account.

When do I receive my tickets?

We work together with various suppliers and ticket agencies in order to provide the best available seats in each category which, in rare cases, are deliverered to us only a few weeks ahead of the event. For this reason, in exceptional cases your ordered tickets will be delivered until some days prior to the event. The stipulated period of delivery can be found on the individual note of your voucher. However, in almost all cases, delivery takes place before that. As soon as your ordered tickets have been delivered to us by our supplier, they will be forwarded to you automatically and without any delay.

Is cash on delivery possible?

Cash on delivery is generally not possible.

Are my tickets insured whilst in transit?

Your tickets are fully insured whilst in transit. This insurance only expires when the tickets are delivered by the shipping company involved. Once your tickets have been sent to you by post, the successful delivery of your tickets will be confirmed in the tracking details provided by the shipping company. Your tickets will either be delivered in exchange for a signature or will be posted into your mailbox.

My shipping address has changed. What should I do now?

Please log in to your customer account and amend your delivery address for the desired order. If it is no longer possible to make this change in your customer account, please contact us via e-mail.

Why have I received a voucher?

A ticket voucher will be sent to you immediately on receipt of payment. This voucher, sent to you in a high-quality ticket envelope and automatically sent to each individual customer immediately on receipt of payment, is ideal to give as a gift if you are required to wait for the original admission tickets to be delivered. In order to provide our customers with the best tickets available in each category, we work together with various suppliers, event organisers and ticket agencies who, in exceptional cases, only deliver the tickets to us a few weeks before the event. As soon as we receive your tickets from our supplier, they are immediately sent on to you without any need for further action on your part. At that point, you will receive an automated dispatch email containing all further details as well as the shipment number. You can find further information on the status of your current orders at any time by logging into your customer account.

Unfortunately, I cannot find an answer to my question in the FAQ. What do I do now?

For questions regarding current orders, please contact us via e-mail or via our contact form here. If you would like to place a new order, please contact our New Customer Support team by telephone.