I have forgotten my password and cannot log in to my customer account. How do I receive a new password?
Should you forget your password, you can request a new one in the customer account login box.
How do I log into my customer account?
You can log into your customer account using this link
or via the customer login in the top right-hand corner of the homepage. You can log into the customer area using the email address and password you provided during your order. If you have forgotten your password, you can request a new one in the customer account login box.
Are my seats located next to one another?
When you order several seats at once, they are always guaranteed to be located together in pairs; however, all the seats in your order will usually be next to one another.
How do I receive my tickets?
We work together with various suppliers and ticket agencies in order to provide the best available seats in each category which, in rare cases, are deliverered to us only a few weeks ahead of the event. For this reason, in exceptional cases your ordered tickets will be delivered until some days prior to the event. The stipulated period of delivery can be found on the individual note of your voucher. However, in almost all cases, delivery takes place much before that. As soon as your ordered tickets have been delivered to us by our supplier, they will be forwarded to you automatically and without any delay.
Is it possible to cancel my order?
Unfortunately, it is usually not possible to cancel your order as there is no customary right of withdrawal in ticketing. In addition, Global Tickets is generally not able to cancel ticket orders with our suppliers or event organisers. It is only possible to cancel an order upon request for a processing fee or credit note in very exceptional cases.
If I choose prepayment/bank transfer as a payment method, to which account do I transfer the funds?
Please use the bank details found on our company details page
. You must enter your order number as a reference for your bank transfer.
Is it possible to book specific seats?
In most cases, the tickets are issued by our suppliers in the category you have selected, using the "Best Available" method. As a result, Global Tickets often has no direct influence on the exact assignment of blocks/seats within that category. However, whilst placing your order you have the option to enter one or more preferred sections in the comments box in Step 3 of the shopping cart. If possible we will then take this request into account when allocating the tickets.
Was my order successful?
After you have successfully completed the ordering process, you will be able to print out your order confirmation immediately. We will also automatically send an order confirmation to the email address you provided when placing your order. If you can not find this email in your inbox, please check that you have entered your email address correctly and check the spam folder of your email account. You can find further information on the status of your current orders at any time by logging into your customer account
Has my bank transfer already been received by Global Tickets?
As soon as your bank transfer is received by Global Tickets, confirmation will automatically be sent to the email address you provided when placing your order. You can find further information on the status of your current orders at any time by logging into your customer account
I have misplaced or lost my tickets. Can you issue me with new tickets?
Unfortunately, Global Tickets is not able to issue replacement tickets. Your tickets are treated in the same way as cash and therefore cannot be duplicated.
My shipping address has changed. What should I do now?
Please log into your customer account
and amend your shipping address for the desired order. If it is no longer possible to make this change in your customer account, please contact us via email.
Why can I book tickets through Global Tickets even though customary advance booking has not yet begun or tickets are already sold out through other vendors?
Global Tickets often has exclusive, prepaid ticket allocations from our suppliers and/or event organisers; in many cases this enables us to sell tickets before customary advance booking begins. Booking tickets in our presale phases offers the advantage of planning certainty, the opportunity to book hotels and plan holidays well in advance and, above all, guaranteeing your tickets
for the event. In addition, you will also be able to obtain tickets from Global Tickets even if this event has already sold out with most other vendors. We specialise in selling tickets for events with significant demand and in doing so, enable our customers to buy tickets that are not yet or no longer available through customary advance booking.