Global-Tickets Privacy and Cookie Policy

We are dedicated to delivering a world-class experience, creating a seamless journey from the moment you book to the final wave of the chequered flag. A fundamental part of that commitment is protecting your privacy.

This policy explains, in simple terms, how we handle your information with the care it deserves. We take care of the details so you can focus on the thrill of the race, confident that your personal data is secure with us. If you would like further information or have any questions, please contact us through the contact section below.

To help fans from around the world, we do our best to provide this policy in several languages. These translations are here to help, but the original English version serves as our definitive guide to how we handle your privacy.

Paddock Essentials: Your Privacy Contacts

The primary entity responsible for your Personal Data is TD Entertainment C.V., which acts as the Data Controller. You can correspond with us at: Het Kwadraat, Lübeckweg 2, 9723 HE Groningen, The Netherlands, or by email at support@global-tickets.com.

To help deliver high-quality products and services, we collaborate with a number of trusted partners. Unless explicitly stated otherwise, each partner is an independent controller or processor of your data with their own privacy policies. You can view a list of key partners with whom we may share your data here.

Information That Powers Your Experience

To provide the world-class service you expect, we collect and process certain information about you. In this policy, we refer to this as Personal Data. We only do so when we have a valid reason, grounded in established legal bases. This includes processing data that is necessary to enter into and perform our contract with you, is based on your voluntary consent, is required for us to comply with our legal obligations or is justified by our legitimate interests (such as improving our service and protecting against fraud), which are always carefully balanced against your rights and interests.

The information that powers your experience generally falls into one of the following categories:

Profile Information

This typically includes your name, title, postal address, billing address, email address, telephone number, other similar contact data, age, gender, country, preferred language and your currency preferences (Profile Information). You have the option to complete your purchase as a guest or by creating a secure personal account. If you create an account, we also store your authentication details, like passwords and other security information. These are always protected with strong encryption to keep your account safe and secure. Alternatively, if you place an order without making an account, we assign a unique identifier (customer ID) to your email address and the details provided for order processing and tracking.

Payment, Transaction and Order Information

To finalise your booking, we may require payment details necessary to process the transaction. This could be your credit card information, PayPal details, or bank information (Payment Information). This sensitive data is handled with great care and is sent directly to our trusted Payment Service Providers through secure, encrypted channels to complete your purchase.

To ensure the payment is correctly processed, we also provide our partners with the relevant Profile Information along with Transaction and Order Information. Order Information typically includes your order number, customer ID, the items purchased, and item details such as event details, travel arrangements or hotel reservations. Transaction Information typically includes financial details like the invoice amount, currency, and tax. In addition to processing the payment, all this information may also be used for related purposes such as payment administration, identity verification, and fraud prevention. Where certain payment methods—such as instalment payments—are selected, the Payment Service Provider may also carry out credit checks to assess eligibility. These checks are performed by the provider as an independent controller, and further details can be found in their respective privacy policies.

Technical and Usage Information

When you interact with our website, we also gather information that helps us provide a secure, reliable, and personalised experience. This includes technical details like your IP address, the browser and operating system you are using, the pages you visit, and the date and time of your visit, which are essential for security and ensuring our website functions correctly. We also analyse how you use our services—such as the pages you visit and the events you view—to improve our offerings. This also enables our support team to help you. If you run into an issue, connecting this technical information with your profile helps us understand what went wrong and resolve the issue for you. Some of this information is collected automatically when you visit our website to ensure security and proper functionality, while additional insights are gathered through cookies and similar technologies with your consent.

Interests and Engagement Data

To bring the most exciting events directly to you, we pay attention to how you use our service—from events you view to the searches you run. We also note your engagement with our platform and communications using standard web technologies like tracking pixels to understand what content is more relevant to you. Understanding your interests helps us create a personalised experience, with recommendations and content that match your passion for racing. We gather these insights through various means—automatically for essential purposes like fraud prevention, and with your consent for enhanced personalisation features through cookies and similar technologies. For detailed information about cookies and tracking technologies, please see our cookie policy below.

Your Communications and Feedback

When you get in touch with our team, take part in a survey, or share your thoughts, we keep a record of that conversation. Additionally, if you provide us with a public review, for instance, through services like Trustpilot, we may display the review as is on our website to share your experience with other fans. Your questions, ideas, and feedback are important. We use them to answer your inquiries, solve problems, and continually improve the Global-Tickets experience for everyone.

How Your Data Shapes Your Journey

We use your Personal Data with a clear purpose: to give you an unforgettable break from everyday life. Every piece of information has a role in shaping and enabling this. While our legal basis for using your data can vary depending on the specific situation, the purposes below clarify why each activity is important.

Given that these bases and activities can differ depending on context, you can always contact us using the details in the ‘Paddock Essentials: Your Privacy Contacts’ section at the top of this policy if you would like to learn more about how we collect or use your data. We will be happy to provide more detailed information where possible.

Powering Your Experience

To deliver the core services you came for, we use your data to fulfil our contract with you. This includes processing your order and payments, managing your account, and coordinating with our partners to get your tickets to you. Without this data, we cannot provide you with these services. We also use your details to provide customer support, answering your questions and resolving any issues you might have. Throughout this process, we will send you essential transactional communications, like order confirmations and invoices, to keep you fully informed.

Ensuring a Secure and Reliable Platform

Your trust is fundamental. Providing a safe and functional service is a core part of our legitimate interest, so we continuously monitor our platform to ensure it operates smoothly and securely. This involves using data to prevent and detect security threats, fraud, or other malicious activity. When you run into a technical issue, we use relevant information to troubleshoot the problem, ensuring our platform remains a stable and reliable place to plan your next great escape.

Keeping You Connected to the Action

To make your experience as relevant and engaging as possible, we look at your interests, past orders, and how you interact with our service to show you events we think you will love.

We also keep you connected through relevant communications. This might include a helpful reminder as part of your customer journey or occasional news about similar events we think you will appreciate. For our general newsletters with special offers and early access, we will always ask for your explicit subscription and process your email address and preferences based on your consent. In all cases, you remain in complete control of the marketing messages and can opt out at any time. Finally, to reach new fans who might be interested in our events, we use advertising on other websites and platforms, which helps us ensure our message connects with those who share a passion for racing.

Building a Better Experience for Everyone

To ensure our service continues to meet the high standards our fans expect, we analyse aggregated information about how our platform is used. This business intelligence analysis involves reviewing trends and feedback to inform our strategy and enhance the customer journey—from website performance to event offerings. This allows us to make better, data-informed decisions for the entire community.

We carry out this analysis under our legitimate interest in running an efficient and customer-focused business. The information supporting this analysis comes from multiple sources collected under different legal bases—some gathered automatically under our legitimate interests in maintaining core service functionality, others processed with your consent for advanced analytics, or under the performance of a contract. Because these activities can vary depending on the context, further details about specific processing operations are documented internally and available upon request.

Ensuring Safety and Handling Legal Requests

As part of our legitimate interest to protect our business, our customers, and the public, we may use Personal Data to ensure the integrity of our platform. This involves processing information to prevent and investigate potential fraud, unauthorised account use, violations of our terms, or other harmful activity. In certain situations, we may also be required by law to share information in response to valid legal requests from authorities.

Meeting Our Shared Responsibilities

As a responsible business, we are sometimes required to use your data to comply with our legal obligations. This includes following commercial and tax laws, which require us to keep certain Transaction Information for specific periods. In some cases, as part of our legitimate interest, we may also need your data to verify identity or to establish, exercise, or defend our legal rights.

Our Approach to Storing and Retaining Your Data

We keep your information only for as long as we have a legitimate purpose to do so. How long we need data depends on the situation and is determined on a case-by-case basis. For instance, we keep your Profile Information to maintain your account for as long as it's active. Additionally, we must keep Transaction Information for specific periods to comply with tax and commercial laws. We may also retain information if it is necessary to resolve disputes, enforce our agreements, or protect our legal rights. Finally, where you have given us explicit consent for a specific purpose, like a newsletter subscription, we keep the relevant data until you withdraw that consent. Once your data is no longer needed for any of these purposes, it is securely deleted or anonymised.

Sharing Your Data with Trusted Partners and Vendors

Your trust is our top priority, and we want to be clear: we do not sell your Personal Data. We only share your information with carefully selected companies that help us deliver a high-quality service.

In this section, we refer to both Partners—companies we collaborate with strategically—and Vendors, who provide us with specific services. We only share the minimum information necessary for them to perform their function. Unless stated otherwise, our Partners and Vendors act as independent controllers or processors of your data and have their own privacy policies. Below are the categories of companies we work with and why.

Payment Service Providers

When you make a purchase, we share necessary details with our payment vendors to securely process your transaction and prevent fraud. This includes relevant Profile, Order, Payment, and Transaction Information.

Delivery and Logistics Partners

To get your tickets and any other purchased goods to you, we share your contact and delivery information with our logistics partners. This typically includes your name, postal address, email, and phone number to ensure a smooth delivery process.

Infrastructure Vendors

We work with strategic European vendors who provide hosting, data storage and infrastructure services. These vendors manage the underlying server infrastructure, acting as data processors on our behalf to store your data securely within the European Union. Any transfer of your data outside the EU only happens in line with the purposes and safeguards described in this policy.

Customer Engagement and Communications Vendors

To provide you with a relevant experience and keep you informed, we work with vendors who enable our personalisation and communication efforts. This helps us manage our interactions with you and send you important service or marketing updates.

Analytics and Advertising Vendors

To improve our services and reach new audiences, we work with analytics and advertising vendors. This allows us to understand how our platform is performing and to measure the effectiveness of our marketing campaigns.

List of Trusted Partners and Vendors

Here is a list of the key Partners and Vendors we work with to deliver our services. We encourage you to review their privacy policies to understand how they handle your data. Please note that many of these partners utilise cookies and similar technologies to provide their services. For detailed information about their specific cookies, purposes, and your control options, please refer to our cookie policy below or access our CMP directly through this link.

A Note on International Data Transfers

For partners and vendors based in the United States, we rely on the EU-U.S. Data Privacy Framework (DPF) to ensure your data is protected to a standard equivalent to that of the EU. You can verify the participation of these companies and learn more about the framework on the official Data Privacy Framework Program website.

Our Use of Cookies and Similar Technologies

Like most websites, we use cookies and similar technologies to help our platform run smoothly and provide you with a great experience. A cookie is a small text file that a website saves on your computer or mobile device when you visit the website. It enables the website to remember your actions and preferences over a period of time.

We use a consent management platform (CMP) to give you full control over the cookies used on our website. This CMP provides comprehensive details about each cookie and tracking technology we use, including service provider information, specific purposes, legal basis for processing, retention periods, data transfers, and links to the service provider’s own privacy policy. You can access this detailed information and manage your preferences at any time through this link. They are grouped into the following categories:

Essential Cookies

These are required to activate the core functionality of the website and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms. Without these services you have asked for—like adding tickets to your basket—cannot be provided.

Functional Cookies

These enable us to analyse the use of the website in order to measure and improve its performance. They help us understand which pages are the most popular, see how visitors move around the website, enable enhanced functionality like remembering your language preference, and enable us to assist you with troubleshooting.

Marketing Cookies

These are used by advertisers to serve ads that are relevant to your interests. They may be set through our website by our advertising partners to build a profile of your interests and show you relevant adverts on other websites. They do not store personal information directly and instead are based on uniquely identifying your browser and internet device.

A Note on CMP and Third-Party Cookies

The services and cookies reflected in our CMP represent those currently active on our website and may evolve as we enhance our offerings. The platform always displays the most current configuration, ensuring you have real-time visibility and control.

Additionally, approved third parties may set cookies when you interact with our services. These service providers include analytics providers, social media platforms, and advertising networks that use cookies to deliver relevant content, measure campaign effectiveness, and support our platform. Although you can manage your consent and cookies we set through our CMP—and prevent further tracking if you withdraw consent—please note that we cannot directly remove cookies already placed by third parties. These can be managed through your browser settings or the providers’ own tools.

How to Manage Your Preferences

You are in control of your data and how we communicate with you. Here’s how you can manage your preferences:

• Managing Marketing Communications: You can opt-out of receiving marketing communications from us at any time. You can do this by clicking the "unsubscribe" link at the bottom of any marketing email you receive or by adjusting the communication settings within your Global-Tickets account.
• Managing Cookie Preferences and Consent: You can manage your cookie preferences at any time through this link, or by blocking or deleting cookies through your web browser’s settings. Please note that if you block essential cookies, some parts of our website may not work correctly.

Your Privacy Rights and Choices

We believe you should be in control of your Personal Data. Under data protection law, you have various rights which you can exercise at any time.

• Right of Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to ask us to correct any information you believe is inaccurate or to complete information you believe is incomplete.
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time. Please note that withdrawing consent does not affect any processing we carried out before you withdrew it.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions. Additionally, you can delete your Global-Tickets account at any time through your account settings or by contacting us directly. Please note that in some cases we may need to retain certain information for legal or regulatory reasons, for instance, tax and accounting obligations.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data when it is based on our legitimate interests. You have an absolute right to object to your data being used for direct marketing.
• Right to lodge a Complaint with a Supervisory Authority: If you believe our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with our principal supervisory authority, the Autoriteit Persoonsgegevens (Dutch Data Protection Authority), or with a local authority. Further information about submitting complaints to Autoriteit Persoonsgegevens is available at www.autoriteitpersoonsgegevens.nl.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, or if you have questions about data transfer safeguards, please contact us using the details provided above. We will respond to your request in accordance with applicable data protection laws.